37
NPS
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IBM Watson
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About IBM Watson's Brand
IBM Watson is a cognitive system enabling a new partnership between people and computers.
Brand at a Glance
87%
Customer Loyalty
4.3/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
IBM Watson NPS
IBM Watson's Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether IBM Watson's customers would recommend using the product based on a scale of -100 to 100.
IBM Watson Overall NPS
| 62% | Promoters |
|---|---|
| 13% | Passives |
| 25% | Detractors |
IBM Watson NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
Jun 2020 50 | Jun 2020 | 50 |
Jul 2020 33 | Jul 2020 | 33 |
Nov 2020 20 | Nov 2020 | 20 |
Dec 2020 34 | Dec 2020 | 34 |
Apr 2021 43 | Apr 2021 | 43 |
Jun 2021 50 | Jun 2021 | 50 |
Nov 2021 33 | Nov 2021 | 33 |
Feb 2022 45 | Feb 2022 | 45 |
Oct 2022 43 | Oct 2022 | 43 |
Oct 2023 34 | Oct 2023 | 34 |
Apr 2024 37 | Apr 2024 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IBM Watson Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of IBM Watson users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IBM Watson Product Quality
4.3/5
IBM Watson has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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IBM Watson Product Information
IBM Watson’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Industry
Tech
Analytics
IBM Watson Pricing
IBM Watson ROI & Value For Money
4/5
IBM Watson has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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IBM Watson Customer Satisfaction (CSAT)
IBM Watson Customer Satisfaction (CSAT) Score
83 / 100
IBM Watson has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
IBM Watson Customer Service
3.7/5
IBM Watson has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About IBM Watson's Customer Service
Website
http://www.ibm.com/smarterplanet/us/en/ibmwatson/
IBM Watson as an Employer
2.8/5
IBM Watson has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
IBM Watson scored a 37 for Net Promoter Score and a -35 for Employee Net Promoter Score. NPS gauges how likely a customer of IBM Watson would recommend the brand to a friend. ENPS measures how likely IBM Watson employees would recommend working at IBM Watson to a friend.
Net Promoter Score
37
NPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-35
eNPS Score
| 20% | Promoters |
|---|---|
| 25% | Passive |
| 55% | Detractors |
