-6
NPS
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iboss Cybersecurity
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About iboss Cybersecurity's Brand
Brand at a Glance
78%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
iboss Cybersecurity NPS
iboss Cybersecurity's Net Promoter Score (NPS) is a -6 with 41% Promoters, 12% Passives, and 47% Detractors. Net Promoter Score tracks whether iboss Cybersecurity's customers would recommend using the product based on a scale of -100 to 100.
iboss Cybersecurity Overall NPS
| 41% | Promoters |
|---|---|
| 12% | Passives |
| 47% | Detractors |
iboss Cybersecurity NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 0 | Nov 2020 | 0 |
May 2021 -50 | May 2021 | -50 |
Mar 2022 -66 | Mar 2022 | -66 |
Jun 2022 -80 | Jun 2022 | -80 |
Jul 2022 -66 | Jul 2022 | -66 |
Sep 2022 -71 | Sep 2022 | -71 |
Nov 2022 -33 | Nov 2022 | -33 |
Jun 2023 -40 | Jun 2023 | -40 |
Feb 2024 -1 | Feb 2024 | -1 |
Dec 2025 -6 | Dec 2025 | -6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
iboss Cybersecurity NPS by Gender
iboss Cybersecurity's NPS was rated 80 by Male customers on Comparably.
Male
80
iboss Cybersecurity's NPS was rated 80 by Male customers on Comparably.
80%
Promoters
20%
Passives
0%
Detractors
Female
N/A
iboss Cybersecurity's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
iboss Cybersecurity Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of iboss Cybersecurity users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
iboss Cybersecurity Customer Loyalty Score by Gender
iboss Cybersecurity's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
iboss Cybersecurity Customer Loyalty Score by Industry
iboss Cybersecurity's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
iboss Cybersecurity Product Quality
3.4/5
iboss Cybersecurity has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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iboss Cybersecurity Product Information
iboss Cybersecurity’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated iboss Cybersecurity's product the highest.
- Website
- https://www.iboss.com/
Quick Insights into iboss Cybersecurity Product Quality
iboss Cybersecurity's Product Quality score was rated highest by Male customers.
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Ranked iboss Cybersecurity Product Quality the Highest
iboss Cybersecurity Product Quality Score by Gender
iboss Cybersecurity's Product Quality score was rated 5 by Male customers on Comparably.
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Male
5/5
Female
N/A
iboss Cybersecurity Product Quality Score by Industry
iboss Cybersecurity's Product Quality score was rated 4.4 stars by Tech industry customers.
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iboss Cybersecurity Pricing
iboss Cybersecurity ROI & Value For Money
3.4/5
iboss Cybersecurity has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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iboss Cybersecurity Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into iboss Cybersecurity ROI
iboss Cybersecurity's ROI score was rated highest by Male customers.
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Ranked iboss Cybersecurity ROI the Highest
iboss Cybersecurity ROI Score by Gender
iboss Cybersecurity's ROI score was rated 4.7 by Male customers on Comparably.
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Male
4.7/5
Female
N/A
iboss Cybersecurity ROI Score by Industry
iboss Cybersecurity's ROI score was rated 4.4 stars by Tech industry customers.
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iboss Cybersecurity Customer Satisfaction (CSAT)
iboss Cybersecurity Customer Satisfaction (CSAT) Score
45 / 100
iboss Cybersecurity has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
iboss Cybersecurity Customer Service
3.4/5
iboss Cybersecurity has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About iboss Cybersecurity's Customer Service
Website
https://www.iboss.com/
Quick Insights into iboss Cybersecurity Customer Service
iboss Cybersecurity's Customer Service score was rated highest by Male customers.
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Ranked iboss Cybersecurity Customer Service the Highest
iboss Cybersecurity Customer Service Score by Gender
iboss Cybersecurity's Customer Service score was rated 4.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of iboss Cybersecurity.
Male
4.7/5
Female
N/A
iboss Cybersecurity Customer Service Score by Industry
iboss Cybersecurity's Customer Service score was rated 4.3 stars by Tech industry customers.
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iboss Cybersecurity as an Employer
2.3/5
iboss Cybersecurity has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
iboss Cybersecurity scored a -6 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of iboss Cybersecurity would recommend the brand to a friend. ENPS measures how likely iboss Cybersecurity employees would recommend working at iboss Cybersecurity to a friend.
Net Promoter Score
-6
NPS Score
| 41% | Promoters |
|---|---|
| 12% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 18% | Promoters |
|---|---|
| 4% | Passive |
| 78% | Detractors |
