100
NPS
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Brand Page
ICA Gruppen
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About ICA Gruppen's Brand
Operator of a retail group primarily in the Nordic and Baltic regions of Europe. The company operates more than 2,000 grocery retail and pharmacy stores in the countries of Sweden, Norway, Estonia, Latvia and Lithuania, as well as in Asia.The company operates a real estate division and a bank, both also focused on the retail sector.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
ICA Gruppen NPS
ICA Gruppen's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether ICA Gruppen's customers would recommend using the product based on a scale of -100 to 100.
ICA Gruppen Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
ICA Gruppen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ICA Gruppen Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ICA Gruppen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ICA Gruppen Product Quality
4/5
ICA Gruppen has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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ICA Gruppen Product Information
ICA Gruppen’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.icagruppen.se
- Company Size
- 10,000+ Employees
ICA Gruppen Pricing
ICA Gruppen ROI & Value For Money
4.5/5
ICA Gruppen has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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ICA Gruppen Customer Service
4.5/5
ICA Gruppen has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About ICA Gruppen's Customer Service
Address
, Solna, 171 93
Website
www.icagruppen.se
Phone Number
7
