100
NPS
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Ice House, Inc.
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About Ice House, Inc. Brand
Mobile Solutions.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Ice House, Inc. NPS
Ice House, Inc.'s Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Ice House, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Ice House, Inc. Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Ice House, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ice House, Inc. Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Ice House, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ice House, Inc. Product Quality
5/5
Ice House, Inc. has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Ice House, Inc. Product Information
Ice House, Inc.’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.icehousecorp.com/
- Company Size
- 51-200 Employees
Industry
Tech
Mobile App
Ice House, Inc. Pricing
Ice House, Inc. ROI & Value For Money
5/5
Ice House, Inc. has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Ice House, Inc. Customer Satisfaction (CSAT)
Ice House, Inc. Customer Satisfaction (CSAT) Score
100 / 100
Ice House, Inc. has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ice House, Inc. Customer Service
5/5
Ice House, Inc. has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Ice House, Inc.'s Customer Service
Address
Graha Tirtadi Floor 3, No. 71 -73, Senopati Street No.3, South Jakarta, 12190 Indonesia
Website
http://www.icehousecorp.com/
Phone Number
0215736225
Ice House, Inc.'s Social Links
Ice House, Inc. as an Employer
3.8/5
Ice House, Inc. has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Ice House, Inc. scored a 100 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Ice House, Inc. would recommend the brand to a friend. ENPS measures how likely Ice House, Inc. employees would recommend working at Ice House, Inc. to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
