44
NPS
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Icertis
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About Icertis' Brand
Leading provider of contract management platform in the cloud
Brand at a Glance
55%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.2/5
Customer Service
Icertis CMO
Icertis NPS
Icertis's Net Promoter Score (NPS) is a 44 with 64% Promoters, 16% Passives, and 20% Detractors. Net Promoter Score tracks whether Icertis's customers would recommend using the product based on a scale of -100 to 100.
Icertis Overall NPS
| 64% | Promoters |
|---|---|
| 16% | Passives |
| 20% | Detractors |
Icertis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 55 | Aug 2020 | 55 |
Oct 2023 56 | Oct 2023 | 56 |
Feb 2024 49 | Feb 2024 | 49 |
Nov 2024 44 | Nov 2024 | 44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Icertis NPS by Usage
Icertis's NPS was rated the highest by customers who have used Icertis's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 28 | Less than 1 Year | 28 |
5 to 10 Years 80 | 5 to 10 Years | 80 |
Icertis Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Icertis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Icertis Product Quality
4/5
Icertis has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Icertis Product Information
Icertis serves markets in the United States. Icertis supports iOS, Web, and Android devices and offers products for large sized businesses.
Icertis’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Food and Beverages industry rated Icertis's product the highest. Reviewers from the Tech industry rated Icertis the lowest at 4.3.
- Website
- http://icertis.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
Product Type
Contract Management Software
Quick Insights into Icertis Product Quality
Icertis's Product Quality score was rated highest by customers who have used Icertis's products/services for 2 to 5 Years, and rated lowest by customers who have used Icertis's products/services for 1 to 2 Years.
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Ranked Icertis Product Quality the Highest
Ranked Icertis Product Quality the Lowest
Icertis Product Quality Score by Usage
Icertis's Product Quality score was rated the highest by customers who have used Icertis's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Icertis Product Quality Score by Industry
Icertis's Product Quality score was rated the highest by Food and Beverages industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Icertis Pricing
Icertis ROI & Value For Money
3.9/5
Icertis has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Icertis Pricing Plans
Icertis has a pricing structure that accommodates large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Food and Beverages industry. The users from the Tech industry think that they had the lowest ROI from Icertis.
Who Uses Icertis?
Large Enterprises
Quick Insights into Icertis ROI
Icertis's ROI score was rated highest by customers from the Food and Beverages industry, and rated lowest by customers from the Tech industry.
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Ranked Icertis ROI the Highest
Ranked Icertis ROI the Lowest
Icertis ROI Score by Industry
Icertis's ROI score was rated the highest by Food and Beverages industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Icertis Customer Satisfaction (CSAT)
Icertis Customer Satisfaction (CSAT) Score
50 / 100
Icertis has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Icertis Customer Service
3.2/5
Icertis has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Icertis's Customer Service
Address
Bellevue, WA
Website
http://icertis.com
Phone Number
(425) 869-7649
Icertis as an Employer
3.8/5
Icertis has a 3.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Icertis scored a 44 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Icertis would recommend the brand to a friend. ENPS measures how likely Icertis employees would recommend working at Icertis to a friend.
Net Promoter Score
44
NPS Score
| 64% | Promoters |
|---|---|
| 16% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 31% | Promoters |
|---|---|
| 31% | Passive |
| 38% | Detractors |
