40
NPS
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ICEYE
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About ICEYE's Brand
ICEYE empowers others to make better decisions in governmental and commercial industries by providing access to timely and reliable satellite imagery.
Brand at a Glance
76%
Customer Loyalty
3.9/5
Product Quality
4.2/5
Pricing
4.1/5
Customer Service
ICEYE NPS
ICEYE's Net Promoter Score (NPS) is a 40 with 61% Promoters, 18% Passives, and 21% Detractors. Net Promoter Score tracks whether ICEYE's customers would recommend using the product based on a scale of -100 to 100.
ICEYE Overall NPS
| 61% | Promoters |
|---|---|
| 18% | Passives |
| 21% | Detractors |
ICEYE NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 52 | Oct 2022 | 52 |
Dec 2022 55 | Dec 2022 | 55 |
Feb 2023 58 | Feb 2023 | 58 |
Mar 2023 60 | Mar 2023 | 60 |
May 2023 60 | May 2023 | 60 |
Jun 2023 56 | Jun 2023 | 56 |
Aug 2023 58 | Aug 2023 | 58 |
Oct 2023 51 | Oct 2023 | 51 |
Jan 2024 53 | Jan 2024 | 53 |
Mar 2024 54 | Mar 2024 | 54 |
Apr 2024 45 | Apr 2024 | 45 |
May 2024 40 | May 2024 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ICEYE NPS by Gender
ICEYE's NPS was rated 49 by Male customers on Comparably.
Male
49
ICEYE's NPS was rated 49 by Male customers on Comparably.
66%
Promoters
17%
Passives
17%
Detractors
Female
N/A
ICEYE's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ICEYE NPS by Usage
ICEYE's NPS was rated 20 points by customers who have used ICEYE's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 20 | 1 to 2 Years | 20 |
ICEYE Customer Reviews
Out of the 2 ICEYE customer reviews 2 were positive and 0 were constructive. ICEYE customer reviews reflect that all customers have a favorable experience using the products/services of the company.
ICEYE Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of ICEYE users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ICEYE Customer Loyalty Score by Gender
ICEYE's Customer Loyalty score was rated 85 by Male customers on Comparably.
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Male
85%
Yes
Female
N/A
Yes
ICEYE Customer Loyalty Score by Usage
ICEYE's Customer Loyalty score was rated 64% by customers who have used ICEYE's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ICEYE Customer Loyalty Score by Industry
ICEYE's Customer Loyalty score was rated 85% by Aerospace and Aviation industry customers.
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ICEYE Product Quality
3.9/5
ICEYE has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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ICEYE Product Information
ICEYE’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated ICEYE's product the highest.
- Website
- https://www.iceye.com
- Company Size
- 51-200 Employees
Industry
Aerospace and Aviation
Quick Insights into ICEYE Product Quality
ICEYE's Product Quality score was rated highest by customers from the Aerospace and Aviation industry.
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Ranked ICEYE Product Quality the Highest
ICEYE Product Quality Score by Gender
ICEYE's Product Quality score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
ICEYE Product Quality Score by Usage
ICEYE's Product Quality score was rated 3.4 stars by customers who have used ICEYE's products/services for 1 to 2 Years.
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ICEYE Product Quality Score by Industry
ICEYE's Product Quality score was rated 4.1 stars by Aerospace and Aviation industry customers.
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ICEYE Pricing
ICEYE ROI & Value For Money
4.2/5
ICEYE has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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ICEYE Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.
Quick Insights into ICEYE ROI
ICEYE's ROI score was rated highest by customers from the Aerospace and Aviation industry.
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Ranked ICEYE ROI the Highest
ICEYE ROI Score by Gender
ICEYE's ROI score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
ICEYE ROI Score by Usage
ICEYE's ROI score was rated 3.6 stars by customers who have used ICEYE's products/services for 1 to 2 Years.
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ICEYE ROI Score by Industry
ICEYE's ROI score was rated 4.3 stars by Aerospace and Aviation industry customers.
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ICEYE Customer Satisfaction (CSAT)
ICEYE Customer Satisfaction (CSAT) Score
72 / 100
ICEYE has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
27%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
0%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ICEYE Customer Satisfaction
ICEYE's Customer Satisfaction score was rated highest by customers from the Aerospace and Aviation industry.
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Ranked ICEYE Customer Satisfaction the Highest
ICEYE Customer Satisfaction Score by Gender
ICEYE's Customer Satisfaction score was rated 80 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ICEYE.
80 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
ICEYE Customer Satisfaction Score by Industry
ICEYE's Customer Satisfaction score was rated 80 points by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "ICEYE Customer Satisfaction Score by Industry",
"text": "ICEYE's Customer Satisfaction score was rated 80 points by Aerospace and Aviation industry customers.",
"bars": [
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "ICEYE's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "max",
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}
]
}ICEYE Customer Service
4.1/5
ICEYE has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About ICEYE's Customer Service
Address
Maarintie 6, Espoo, 02150 Finland
Website
https://www.iceye.com
ICEYE's Social Links
Quick Insights into ICEYE Customer Service
ICEYE's Customer Service score was rated highest by customers from the Aerospace and Aviation industry.
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Ranked ICEYE Customer Service the Highest
ICEYE Customer Service Score by Gender
ICEYE's Customer Service score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ICEYE.
Male
4.1/5
Female
N/A
ICEYE Customer Service Score by Usage
ICEYE's Customer Service score was rated 3.6 stars by customers who have used ICEYE's products/services for 1 to 2 Years.
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ICEYE Customer Service Score by Industry
ICEYE's Customer Service score was rated 4.2 stars by Aerospace and Aviation industry customers.
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ICEYE as an Employer
3.6/5
ICEYE has a 3.6/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
ICEYE scored a 40 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of ICEYE would recommend the brand to a friend. ENPS measures how likely ICEYE employees would recommend working at ICEYE to a friend.
Net Promoter Score
40
NPS Score
| 61% | Promoters |
|---|---|
| 18% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 40% | Promoters |
|---|---|
| 17% | Passive |
| 43% | Detractors |
