-100
NPS
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ICICI Bank Limited
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About ICICI Bank Limited's Brand
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
1.5/5
Pricing
5/5
Customer Service
ICICI Bank Limited NPS
ICICI Bank Limited's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether ICICI Bank Limited's customers would recommend using the product based on a scale of -100 to 100.
ICICI Bank Limited Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
ICICI Bank Limited NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Mar 2024 -100 | Mar 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ICICI Bank Limited Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of ICICI Bank Limited users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ICICI Bank Limited Product Quality
4/5
ICICI Bank Limited has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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ICICI Bank Limited Product Information
ICICI Bank Limited’s product quality score is a 4 out of 5 as rated by its users and customers.
ICICI Bank Limited Pricing
ICICI Bank Limited ROI & Value For Money
1.5/5
ICICI Bank Limited has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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ICICI Bank Limited Customer Service
5/5
ICICI Bank Limited has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock ICICI Bank Limited's overall Customer Service score rated by its users and customers.
ICICI Bank Limited as an Employer
4.6/5
ICICI Bank Limited has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ICICI Bank Limited scored a -100 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of ICICI Bank Limited would recommend the brand to a friend. ENPS measures how likely ICICI Bank Limited employees would recommend working at ICICI Bank Limited to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
