11
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
ICM Partners
Marketing or Exec? Claim Your Free Account
About ICM Partners' Brand
ICM Partners is one of the world’s largest talent and literary agencies, with offices in Los Angeles, New York, Washington, D.C.
Brand at a Glance
59%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
ICM Partners NPS
ICM Partners's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether ICM Partners's customers would recommend using the product based on a scale of -100 to 100.
ICM Partners Overall NPS
| 49% | Promoters |
|---|---|
| 13% | Passives |
| 38% | Detractors |
ICM Partners NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Aug 2020 -50 | Aug 2020 | -50 |
May 2021 -66 | May 2021 | -66 |
Aug 2021 -25 | Aug 2021 | -25 |
Nov 2021 0 | Nov 2021 | 0 |
May 2022 17 | May 2022 | 17 |
Dec 2022 29 | Dec 2022 | 29 |
Sep 2024 13 | Sep 2024 | 13 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ICM Partners Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of ICM Partners users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ICM Partners Product Quality
3.6/5
ICM Partners has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock ICM Partners' overall Product Quality score rated by its users and customers.
ICM Partners Product Information
ICM Partners’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.icmpartners.com
- Company Size
- 201-500 Employees
Industry
Tech
Content
Media
Sports & Entertainment
ICM Partners Pricing
ICM Partners ROI & Value For Money
3.8/5
ICM Partners has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock ICM Partners' overall ROI score rated by its users and customers.
ICM Partners Customer Satisfaction (CSAT)
ICM Partners Customer Satisfaction (CSAT) Score
50 / 100
ICM Partners has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ICM Partners Customer Service
3.9/5
ICM Partners has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock ICM Partners' overall Customer Service score rated by its users and customers.
About ICM Partners's Customer Service
Address
10250 Constellation, Boulevard, Los Angeles, CA
Website
http://www.icmpartners.com
Phone Number
310-550-4000
ICM Partners as an Employer
Consumer vs. Employees
ICM Partners scored a 11 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of ICM Partners would recommend the brand to a friend. ENPS measures how likely ICM Partners employees would recommend working at ICM Partners to a friend.
Net Promoter Score
11
NPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
