50
NPS
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Brand Page
ICON International
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About ICON International's Brand
ICON International is a finance company engaged in corporate barter and other financial transactions.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
ICON International NPS
ICON International's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether ICON International's customers would recommend using the product based on a scale of -100 to 100.
ICON International Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
ICON International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 100 | Nov 2022 | 100 |
Mar 2024 50 | Mar 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ICON International Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ICON International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ICON International Product Quality
4/5
ICON International has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock ICON International's overall Product Quality score rated by its users and customers.
ICON International Product Information
ICON International’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.icon-intl.com/
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
FinTech
ICON International Pricing
ICON International ROI & Value For Money
1.5/5
ICON International has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ICON International's overall ROI score rated by its users and customers.
ICON International Customer Satisfaction (CSAT)
ICON International Customer Satisfaction (CSAT) Score
100 / 100
ICON International has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ICON International Customer Service
1.5/5
ICON International has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ICON International's overall Customer Service score rated by its users and customers.
About ICON International's Customer Service
Address
4 Stamford Plaza, 15th Floor 107 Elm Street, Stamford, CT 06902-3834
Website
http://www.icon-intl.com/
Phone Number
6789336417
ICON International's Social Links
ICON International as an Employer
3.4/5
ICON International has a 3.4/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
ICON International scored a 50 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of ICON International would recommend the brand to a friend. ENPS measures how likely ICON International employees would recommend working at ICON International to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
