0
NPS
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Iconiq Capital
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About Iconiq Capital's Brand
Iconiq Capital is a global multi-family office operating as an independent SEC Registered Investiment Advisor.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
2/5
Pricing
2/5
Customer Service
Iconiq Capital NPS
Iconiq Capital's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Iconiq Capital's customers would recommend using the product based on a scale of -100 to 100.
Iconiq Capital Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Iconiq Capital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
May 2024 0 | May 2024 | 0 |
Aug 2025 33 | Aug 2025 | 33 |
Oct 2025 0 | Oct 2025 | 0 |
Apr 2026 0 | Apr 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Iconiq Capital Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Iconiq Capital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Iconiq Capital Product Quality
2.5/5
Iconiq Capital has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Iconiq Capital's overall Product Quality score rated by its users and customers.
Iconiq Capital Product Information
Iconiq Capital’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://iconiqcapital.com
- Company Size
- 11-50 Employees
Industry
Tech
Banking
FinTech
Iconiq Capital Pricing
Iconiq Capital ROI & Value For Money
2/5
Iconiq Capital has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Iconiq Capital's overall ROI score rated by its users and customers.
Iconiq Capital Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Iconiq Capital Customer Service
2/5
Iconiq Capital has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Iconiq Capital's overall Customer Service score rated by its users and customers.
About Iconiq Capital's Customer Service
Address
244 Jackson St., Suite 300, San Francisco, CA 94111
Website
http://iconiqcapital.com
Consumer vs. Employees
Iconiq Capital scored a 0 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Iconiq Capital would recommend the brand to a friend. ENPS measures how likely Iconiq Capital employees would recommend working at Iconiq Capital to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
