0
NPS
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Brand Page
iCracked
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About iCracked's Brand
iCracked provides iOS device repair and buyback service.
Brand at a Glance
55%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
iCracked NPS
iCracked's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether iCracked's customers would recommend using the product based on a scale of -100 to 100.
iCracked Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
iCracked NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
Jan 2024 0 | Jan 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
iCracked Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of iCracked users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
iCracked Product Quality
2.7/5
iCracked has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock iCracked's overall Product Quality score rated by its users and customers.
iCracked Product Information
iCracked’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- https://www.icracked.com
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Hardware and Devices
iCracked Pricing
iCracked ROI & Value For Money
2.7/5
iCracked has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock iCracked's overall ROI score rated by its users and customers.
iCracked Customer Satisfaction (CSAT)
iCracked Customer Satisfaction (CSAT) Score
50 / 100
iCracked has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
iCracked Customer Service
2.7/5
iCracked has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock iCracked's overall Customer Service score rated by its users and customers.
About iCracked's Customer Service
Address
Redwood City, CA
Website
https://www.icracked.com
Phone Number
1.877.700.0349
iCracked as an Employer
3.1/5
iCracked has a 3.1/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
iCracked scored a 0 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of iCracked would recommend the brand to a friend. ENPS measures how likely iCracked employees would recommend working at iCracked to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
