-34
NPS
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Icreon Tech
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About Icreon Tech's Brand
Icreon is a web, software and mobile development company providing business technology solutions for clients in the global marketplace.
Brand at a Glance
60%
Customer Loyalty
3.2/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Icreon Tech NPS
Icreon Tech's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Icreon Tech's customers would recommend using the product based on a scale of -100 to 100.
Icreon Tech Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Icreon Tech NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Aug 2022 -50 | Aug 2022 | -50 |
Apr 2023 -60 | Apr 2023 | -60 |
Sep 2023 -33 | Sep 2023 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Icreon Tech Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Icreon Tech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Icreon Tech Product Quality
3.2/5
Icreon Tech has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Icreon Tech's overall Product Quality score rated by its users and customers.
Icreon Tech Product Information
Icreon Tech’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.icreon.us
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Icreon Tech Pricing
Icreon Tech ROI & Value For Money
3.4/5
Icreon Tech has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Icreon Tech Customer Satisfaction (CSAT)
Icreon Tech Customer Satisfaction (CSAT) Score
60 / 100
Icreon Tech has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Icreon Tech Customer Service
3.4/5
Icreon Tech has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Icreon Tech's Customer Service
Address
433 5th Ave, 4th Floor, New York City, NY 10016
Website
http://www.icreon.us
Phone Number
212-706-6023
Icreon Tech as an Employer
2.8/5
Icreon Tech has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Icreon Tech scored a -34 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Icreon Tech would recommend the brand to a friend. ENPS measures how likely Icreon Tech employees would recommend working at Icreon Tech to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
