23
NPS
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ICU Medical
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About ICU Medical's Brand
CU Medical, Inc. (Nasdaq:ICUI) develops, manufactures and sells innovative medical technologies.
Brand at a Glance
66%
Customer Loyalty
3.9/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
ICU Medical NPS
ICU Medical's Net Promoter Score (NPS) is a 23 with 52% Promoters, 19% Passives, and 29% Detractors. Net Promoter Score tracks whether ICU Medical's customers would recommend using the product based on a scale of -100 to 100.
ICU Medical Overall NPS
| 52% | Promoters |
|---|---|
| 19% | Passives |
| 29% | Detractors |
ICU Medical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 18 | Jun 2023 | 18 |
Jul 2023 16 | Jul 2023 | 16 |
Sep 2023 20 | Sep 2023 | 20 |
Oct 2023 18 | Oct 2023 | 18 |
Feb 2024 21 | Feb 2024 | 21 |
Mar 2024 25 | Mar 2024 | 25 |
Oct 2024 20 | Oct 2024 | 20 |
Nov 2024 16 | Nov 2024 | 16 |
Feb 2025 19 | Feb 2025 | 19 |
May 2025 23 | May 2025 | 23 |
Jun 2025 27 | Jun 2025 | 27 |
Sep 2025 22 | Sep 2025 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ICU Medical NPS by Gender
Male customers rated ICU Medical's NPS 48 points higher than Female customers.
Male
14
ICU Medical's NPS was rated 14 by Male customers on Comparably.
57%
Promoters
0%
Passives
43%
Detractors
Female
-34
ICU Medical's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
ICU Medical NPS by Ethnicity
ICU Medical's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
ICU Medical NPS by Usage
ICU Medical's NPS was rated 20 points by customers who have used ICU Medical's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 20 | Less than 1 Year | 20 |
ICU Medical Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of ICU Medical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ICU Medical Customer Loyalty Score by Gender
Male customers rated ICU Medical's Customer Loyalty score 34% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ICU Medical.
Male
74%
Yes
Female
40%
Yes
ICU Medical Customer Loyalty Score by Ethnicity
ICU Medical's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ICU Medical.
55
out of 100
Caucasian
ICU Medical Customer Loyalty Score by Usage
ICU Medical's Customer Loyalty score was rated 64% by customers who have used ICU Medical's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ICU Medical Customer Loyalty Score by Industry
ICU Medical's Customer Loyalty score was rated 40% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
ICU Medical Product Quality
3.9/5
ICU Medical has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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ICU Medical Product Information
ICU Medical’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated ICU Medical's product the highest.
- Website
- http://www.icumed.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Healthcare
Quick Insights into ICU Medical Product Quality
ICU Medical's Product Quality score was rated highest by customers who have used ICU Medical's products/services for Less than 1 Year, and rated lowest by Female customers.
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Ranked ICU Medical Product Quality the Highest
Ranked ICU Medical Product Quality the Lowest
ICU Medical Product Quality Score by Gender
Male customers rated ICU Medical's Product Quality score 0.2 stars higher than Female customers.
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Male
3.5/5
Female
3.3/5
ICU Medical Product Quality Score by Ethnicity
ICU Medical's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ICU Medical.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
ICU Medical Product Quality Score by Usage
ICU Medical's Product Quality score was rated 3.6 stars by customers who have used ICU Medical's products/services for Less than 1 Year.
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ICU Medical Product Quality Score by Industry
ICU Medical's Product Quality score was rated 2.6 stars by Healthcare, Hospitals and Medicine industry customers.
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ICU Medical Pricing
ICU Medical ROI & Value For Money
3.6/5
ICU Medical has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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ICU Medical Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into ICU Medical ROI
ICU Medical's ROI score was rated highest by Caucasian customers, and rated lowest by Male customers.
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Ranked ICU Medical ROI the Highest
Ranked ICU Medical ROI the Lowest
ICU Medical ROI Score by Gender
Female customers rated ICU Medical's ROI score 0.1 stars higher than Male customers.
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Male
3/5
Female
3.1/5
ICU Medical ROI Score by Ethnicity
ICU Medical's ROI score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ICU Medical.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
ICU Medical ROI Score by Usage
ICU Medical's ROI score was rated 3.4 stars by customers who have used ICU Medical's products/services for Less than 1 Year.
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ICU Medical ROI Score by Industry
ICU Medical's ROI score was rated 2.8 stars by Healthcare, Hospitals and Medicine industry customers.
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ICU Medical Customer Satisfaction (CSAT)
ICU Medical Customer Satisfaction (CSAT) Score
76 / 100
ICU Medical has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
38%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ICU Medical Customer Satisfaction
ICU Medical's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked ICU Medical Customer Satisfaction the Highest
Ranked ICU Medical Customer Satisfaction the Lowest
ICU Medical Customer Satisfaction Score by Gender
Male customers rated ICU Medical's Customer Satisfaction score 39 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ICU Medical.
72 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 28% |
33 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 67% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
ICU Medical Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ICU Medical's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ICU Medical.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
ICU Medical Customer Satisfaction Score by Usage
ICU Medical's Customer Satisfaction score was rated 60 points by customers who have used ICU Medical's products/services for Less than 1 Year.
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ICU Medical Customer Satisfaction Score by Industry
ICU Medical's Customer Satisfaction score was rated 34 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "ICU Medical Customer Satisfaction Score by Industry",
"text": "ICU Medical's Customer Satisfaction score was rated 34 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "ICU Medical's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 34
}
]
}ICU Medical Customer Service
3.7/5
ICU Medical has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock ICU Medical's overall Customer Service score rated by its users and customers.
About ICU Medical's Customer Service
Address
951 Calle Amanecer, San Clemente, CA
Website
http://www.icumed.com/
Phone Number
(949) 366-4264
Quick Insights into ICU Medical Customer Service
ICU Medical's Customer Service score was rated highest by Caucasian customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked ICU Medical's Customer Service score.
Ranked ICU Medical Customer Service the Highest
Ranked ICU Medical Customer Service the Lowest
ICU Medical Customer Service Score by Gender
Male customers rated ICU Medical's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ICU Medical.
Male
3.2/5
Female
3.1/5
ICU Medical Customer Service Score by Ethnicity
ICU Medical's Customer Service score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ICU Medical.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
ICU Medical Customer Service Score by Usage
ICU Medical's Customer Service score was rated 3.4 stars by customers who have used ICU Medical's products/services for Less than 1 Year.
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ICU Medical Customer Service Score by Industry
ICU Medical's Customer Service score was rated 2.8 stars by Healthcare, Hospitals and Medicine industry customers.
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ICU Medical as an Employer
3.3/5
ICU Medical has a 3.3/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
ICU Medical scored a 23 for Net Promoter Score and a -3 for Employee Net Promoter Score. NPS gauges how likely a customer of ICU Medical would recommend the brand to a friend. ENPS measures how likely ICU Medical employees would recommend working at ICU Medical to a friend.
Net Promoter Score
23
NPS Score
| 52% | Promoters |
|---|---|
| 19% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-3
eNPS Score
| 39% | Promoters |
|---|---|
| 19% | Passive |
| 42% | Detractors |
