7
NPS
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ID Tech
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About ID Tech's Brand
iD Tech is a youth STEM education company with over 20 years of experience and a track record of incredible student outcomes.
Brand at a Glance
74%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.7/5
Customer Service
ID Tech NPS
ID Tech's Net Promoter Score (NPS) is a 7 with 50% Promoters, 7% Passives, and 43% Detractors. Net Promoter Score tracks whether ID Tech's customers would recommend using the product based on a scale of -100 to 100.
ID Tech Overall NPS
| 50% | Promoters |
|---|---|
| 7% | Passives |
| 43% | Detractors |
ID Tech NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Feb 2022 50 | Feb 2022 | 50 |
Mar 2022 20 | Mar 2022 | 20 |
Apr 2022 0 | Apr 2022 | 0 |
Jun 2022 15 | Jun 2022 | 15 |
Apr 2023 0 | Apr 2023 | 0 |
Jun 2023 11 | Jun 2023 | 11 |
Mar 2024 18 | Mar 2024 | 18 |
May 2024 25 | May 2024 | 25 |
Dec 2024 14 | Dec 2024 | 14 |
Mar 2025 8 | Mar 2025 | 8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ID Tech NPS by Gender
ID Tech's NPS was rated 60 by Male customers on Comparably.
Male
60
ID Tech's NPS was rated 60 by Male customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Female
N/A
ID Tech's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ID Tech NPS by Age
ID Tech's NPS was rated 67 points by customers ages 26-30 on Comparably.
ID Tech NPS by Usage
ID Tech's NPS was rated 67 points by customers who have used ID Tech's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 67 | 1 to 2 Years | 67 |
ID Tech Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of ID Tech users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ID Tech Customer Loyalty Score by Gender
ID Tech's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
ID Tech Customer Loyalty Score by Age
ID Tech's Customer Loyalty score was rated 100% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ID Tech.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
ID Tech Customer Loyalty Score by Usage
ID Tech's Customer Loyalty score was rated 100% by customers who have used ID Tech's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ID Tech Customer Loyalty Score by Industry
ID Tech's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
ID Tech Product Quality
3.6/5
ID Tech has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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ID Tech Product Information
ID Tech’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated ID Tech's product the highest.
- Website
- https://www.idtech.com
- Company Size
- 501-1,000 Employees
Industry
Education
Quick Insights into ID Tech Product Quality
ID Tech's Product Quality score was rated highest by customers who have used ID Tech's products/services for 1 to 2 Years.
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Ranked ID Tech Product Quality the Highest
ID Tech Product Quality Score by Gender
ID Tech's Product Quality score was rated 4.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ID Tech.
Male
4.7/5
Female
N/A
ID Tech Product Quality Score by Age
ID Tech's Product Quality score was rated 5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ID Tech.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 5 | 26-30 | 5 |
ID Tech Product Quality Score by Usage
ID Tech's Product Quality score was rated 5 stars by customers who have used ID Tech's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
ID Tech Product Quality Score by Industry
ID Tech's Product Quality score was rated 5 stars by Tech industry customers.
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ID Tech Pricing
ID Tech ROI & Value For Money
3.4/5
ID Tech has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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ID Tech Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into ID Tech ROI
ID Tech's ROI score was rated highest by Male customers.
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Ranked ID Tech ROI the Highest
ID Tech ROI Score by Gender
ID Tech's ROI score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ID Tech.
Male
5/5
Female
N/A
ID Tech ROI Score by Age
ID Tech's ROI score was rated 4.6 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ID Tech.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
ID Tech ROI Score by Usage
ID Tech's ROI score was rated 4.6 stars by customers who have used ID Tech's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ID Tech ROI Score by Industry
ID Tech's ROI score was rated 4.7 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
ID Tech Customer Satisfaction (CSAT)
ID Tech Customer Satisfaction (CSAT) Score
67 / 100
ID Tech has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ID Tech Customer Satisfaction
ID Tech's Customer Satisfaction score was rated highest by Male customers.
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Ranked ID Tech Customer Satisfaction the Highest
ID Tech Customer Satisfaction Score by Gender
ID Tech's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ID Tech.
100 / 100
MaleVery Satisfied | 80% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
ID Tech Customer Satisfaction Score by Age
ID Tech's Customer Satisfaction score was rated 67 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of ID Tech.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% |
ID Tech Customer Satisfaction Score by Usage
ID Tech's Customer Satisfaction score was rated 67 points by customers who have used ID Tech's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
ID Tech Customer Satisfaction Score by Industry
ID Tech's Customer Satisfaction score was rated 75 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}ID Tech Customer Service
3.7/5
ID Tech has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About ID Tech's Customer Service
Address
910 E Hamilton Ave, Campbell, CA 95008
Website
https://www.idtech.com
Phone Number
888-709-TECH
Quick Insights into ID Tech Customer Service
ID Tech's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked ID Tech's Customer Service score.
Ranked ID Tech Customer Service the Highest
ID Tech Customer Service Score by Gender
ID Tech's Customer Service score was rated 5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ID Tech.
Male
5/5
Female
N/A
ID Tech Customer Service Score by Age
ID Tech's Customer Service score was rated 4.6 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ID Tech.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
ID Tech Customer Service Score by Usage
ID Tech's Customer Service score was rated 4.6 stars by customers who have used ID Tech's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
ID Tech Customer Service Score by Industry
ID Tech's Customer Service score was rated 4.7 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
ID Tech as an Employer
3.5/5
ID Tech has a 3.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
ID Tech scored a 7 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of ID Tech would recommend the brand to a friend. ENPS measures how likely ID Tech employees would recommend working at ID Tech to a friend.
Net Promoter Score
7
NPS Score
| 50% | Promoters |
|---|---|
| 7% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 43% | Promoters |
|---|---|
| 19% | Passive |
| 38% | Detractors |
