19
NPS
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IDB Bank
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About IDB Bank's Brand
IDB Bank is a New York State-chartered commercial bank and a member of the FDIC. IDB specializes in Private Banking and Commercial Banking services.
Brand at a Glance
66%
Customer Loyalty
2.8/5
Product Quality
3.1/5
Pricing
3.1/5
Customer Service
IDB Bank NPS
IDB Bank's Net Promoter Score (NPS) is a 19 with 50% Promoters, 19% Passives, and 31% Detractors. Net Promoter Score tracks whether IDB Bank's customers would recommend using the product based on a scale of -100 to 100.
IDB Bank Overall NPS
| 50% | Promoters |
|---|---|
| 19% | Passives |
| 31% | Detractors |
IDB Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -25 | May 2021 | -25 |
Nov 2021 17 | Nov 2021 | 17 |
Mar 2022 -1 | Mar 2022 | -1 |
May 2022 13 | May 2022 | 13 |
Jul 2022 22 | Jul 2022 | 22 |
Sep 2022 10 | Sep 2022 | 10 |
Dec 2022 18 | Dec 2022 | 18 |
May 2023 17 | May 2023 | 17 |
Jul 2023 16 | Jul 2023 | 16 |
Sep 2023 22 | Sep 2023 | 22 |
Aug 2025 27 | Aug 2025 | 27 |
Oct 2025 19 | Oct 2025 | 19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IDB Bank NPS by Gender
IDB Bank's NPS was rated -34 by Male customers on Comparably.
Male
-34
IDB Bank's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
IDB Bank's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
IDB Bank Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of IDB Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IDB Bank Customer Loyalty Score by Gender
IDB Bank's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
IDB Bank Product Quality
2.8/5
IDB Bank has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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IDB Bank Product Information
IDB Bank’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.idbny.com/
- Company Size
- 501-1,000 Employees
Industry
Banking and Financial Services
Quick Insights into IDB Bank Product Quality
IDB Bank's Product Quality score was rated highest by Male customers.
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Ranked IDB Bank Product Quality the Highest
IDB Bank Product Quality Score by Gender
IDB Bank's Product Quality score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of IDB Bank.
Male
2.6/5
Female
N/A
IDB Bank Pricing
IDB Bank ROI & Value For Money
3.1/5
IDB Bank has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into IDB Bank ROI
IDB Bank's ROI score was rated highest by Male customers.
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Ranked IDB Bank ROI the Highest
IDB Bank ROI Score by Gender
IDB Bank's ROI score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
IDB Bank Customer Satisfaction (CSAT)
IDB Bank Customer Satisfaction (CSAT) Score
45 / 100
IDB Bank has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
23%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
11%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
IDB Bank Customer Service
3.1/5
IDB Bank has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About IDB Bank's Customer Service
Address
511 Fifth Avenue, New York City, NY 10017
Website
http://www.idbny.com/
Phone Number
2125518500
Quick Insights into IDB Bank Customer Service
IDB Bank's Customer Service score was rated highest by Male customers.
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Ranked IDB Bank Customer Service the Highest
IDB Bank Customer Service Score by Gender
IDB Bank's Customer Service score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of IDB Bank.
Male
2.6/5
Female
N/A
Consumer vs. Employees
IDB Bank scored a 19 for Net Promoter Score and a -27 for Employee Net Promoter Score. NPS gauges how likely a customer of IDB Bank would recommend the brand to a friend. ENPS measures how likely IDB Bank employees would recommend working at IDB Bank to a friend.
Net Promoter Score
19
NPS Score
| 50% | Promoters |
|---|---|
| 19% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-27
eNPS Score
| 20% | Promoters |
|---|---|
| 33% | Passive |
| 47% | Detractors |
