10
NPS
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IDBI Bank
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About IDBI Bank's Brand
Operator of a banking institution based in Mumbai, India. The company offers banking and financial services to its clients in the retail and corporate banking arena through its network of branches and ATMs, spread in India and Dubai. The assets of the bank are managed and administered under the leadership of the board of trustees.
Brand at a Glance
72%
Customer Loyalty
4.1/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
IDBI Bank NPS
IDBI Bank's Net Promoter Score (NPS) is a 10 with 50% Promoters, 10% Passives, and 40% Detractors. Net Promoter Score tracks whether IDBI Bank's customers would recommend using the product based on a scale of -100 to 100.
IDBI Bank Overall NPS
| 50% | Promoters |
|---|---|
| 10% | Passives |
| 40% | Detractors |
IDBI Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Jul 2022 33 | Jul 2022 | 33 |
Aug 2022 20 | Aug 2022 | 20 |
Nov 2022 0 | Nov 2022 | 0 |
Mar 2023 15 | Mar 2023 | 15 |
Jun 2023 25 | Jun 2023 | 25 |
Feb 2024 11 | Feb 2024 | 11 |
Jan 2025 10 | Jan 2025 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IDBI Bank NPS by Gender
IDBI Bank's NPS was rated 60 by Male customers on Comparably.
Male
60
IDBI Bank's NPS was rated 60 by Male customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Female
N/A
IDBI Bank's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
IDBI Bank NPS by Ethnicity
IDBI Bank's NPS was rated 100 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
IDBI Bank NPS by Age
IDBI Bank's NPS was rated 50 points by customers ages 18-25 on Comparably.
IDBI Bank Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of IDBI Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IDBI Bank Customer Loyalty Score by Gender
IDBI Bank's Customer Loyalty score was rated 82 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of IDBI Bank.
Male
82%
Yes
Female
N/A
Yes
IDBI Bank Customer Loyalty Score by Ethnicity
IDBI Bank's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of IDBI Bank.
100
out of 100
Asian or Pacific Islander
IDBI Bank Customer Loyalty Score by Age
IDBI Bank's Customer Loyalty score was rated 78% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of IDBI Bank.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
IDBI Bank Product Quality
4.1/5
IDBI Bank has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock IDBI Bank's overall Product Quality score rated by its users and customers.
IDBI Bank Product Information
IDBI Bank’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- www.idbi.com
- Company Size
- 10,000+ Employees
Quick Insights into IDBI Bank Product Quality
IDBI Bank's Product Quality score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked IDBI Bank's Product Quality.
Ranked IDBI Bank Product Quality the Highest
IDBI Bank Product Quality Score by Gender
IDBI Bank's Product Quality score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of IDBI Bank.
Male
4.1/5
Female
N/A
IDBI Bank Product Quality Score by Ethnicity
IDBI Bank's Product Quality score was rated 4.3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of IDBI Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
IDBI Bank Product Quality Score by Age
IDBI Bank's Product Quality score was rated 4.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of IDBI Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
IDBI Bank Pricing
IDBI Bank ROI & Value For Money
3.9/5
IDBI Bank has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into IDBI Bank ROI
IDBI Bank's ROI score was rated highest by Asian or Pacific Islander customers.
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Ranked IDBI Bank ROI the Highest
IDBI Bank ROI Score by Gender
IDBI Bank's ROI score was rated 4.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of IDBI Bank.
Male
4.2/5
Female
N/A
IDBI Bank ROI Score by Ethnicity
IDBI Bank's ROI score was rated 4.3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of IDBI Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
IDBI Bank ROI Score by Age
IDBI Bank's ROI score was rated 4.1 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of IDBI Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
IDBI Bank Customer Satisfaction (CSAT)
IDBI Bank Customer Satisfaction (CSAT) Score
100 / 100
IDBI Bank has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
71%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into IDBI Bank Customer Satisfaction
IDBI Bank's Customer Satisfaction score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked IDBI Bank's Customer Satisfaction.
Ranked IDBI Bank Customer Satisfaction the Highest
IDBI Bank Customer Satisfaction Score by Gender
IDBI Bank's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of IDBI Bank.
100 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
IDBI Bank Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
IDBI Bank's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of IDBI Bank.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
IDBI Bank Customer Satisfaction Score by Age
IDBI Bank's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of IDBI Bank.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
IDBI Bank Customer Service
4/5
IDBI Bank has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About IDBI Bank's Customer Service
Address
IDBI Tower, WTC Complex, Cuffe Parade, Mumbai, 400005
Website
www.idbi.com
Phone Number
7
Quick Insights into IDBI Bank Customer Service
IDBI Bank's Customer Service score was rated highest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked IDBI Bank's Customer Service score.
Ranked IDBI Bank Customer Service the Highest
IDBI Bank Customer Service Score by Gender
IDBI Bank's Customer Service score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of IDBI Bank.
Male
4.6/5
Female
N/A
IDBI Bank Customer Service Score by Ethnicity
IDBI Bank's Customer Service score was rated 4.8 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of IDBI Bank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.8 | Asian or Pacific Islander | 4.8 |
IDBI Bank Customer Service Score by Age
IDBI Bank's Customer Service score was rated 4.6 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of IDBI Bank.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
IDBI Bank as an Employer
4.7/5
IDBI Bank has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
IDBI Bank scored a 10 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of IDBI Bank would recommend the brand to a friend. ENPS measures how likely IDBI Bank employees would recommend working at IDBI Bank to a friend.
Net Promoter Score
10
NPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
