-71
NPS
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IDC Technologies
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About IDC Technologies' Brand
Brand at a Glance
49%
Customer Loyalty
1.9/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
IDC Technologies NPS
IDC Technologies's Net Promoter Score (NPS) is a -71 with 5% Promoters, 19% Passives, and 76% Detractors. Net Promoter Score tracks whether IDC Technologies's customers would recommend using the product based on a scale of -100 to 100.
IDC Technologies Overall NPS
| 5% | Promoters |
|---|---|
| 19% | Passives |
| 76% | Detractors |
IDC Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -38 | Nov 2022 | -38 |
Jun 2023 -44 | Jun 2023 | -44 |
Sep 2023 -50 | Sep 2023 | -50 |
Feb 2024 -54 | Feb 2024 | -54 |
Apr 2024 -62 | Apr 2024 | -62 |
May 2024 -64 | May 2024 | -64 |
Jul 2024 -67 | Jul 2024 | -67 |
Aug 2024 -62 | Aug 2024 | -62 |
Oct 2024 -66 | Oct 2024 | -66 |
Nov 2024 -68 | Nov 2024 | -68 |
May 2025 -70 | May 2025 | -70 |
Aug 2025 -72 | Aug 2025 | -72 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IDC Technologies NPS by Gender
IDC Technologies's NPS was rated -80 by Male customers on Comparably.
Male
-80
IDC Technologies's NPS was rated -80 by Male customers on Comparably.
0%
Promoters
20%
Passives
80%
Detractors
Female
N/A
IDC Technologies's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
IDC Technologies Customer Loyalty
49%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of IDC Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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IDC Technologies Customer Loyalty Score by Gender
IDC Technologies's Customer Loyalty score was rated 46 by Male customers on Comparably.
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Male
46%
Yes
Female
N/A
Yes
IDC Technologies Customer Loyalty Score by Industry
IDC Technologies's Customer Loyalty score was rated 49% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
IDC Technologies Product Quality
1.9/5
IDC Technologies has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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IDC Technologies Product Information
IDC Technologies’s product quality score is a 1.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated IDC Technologies's product the highest.
Quick Insights into IDC Technologies Product Quality
IDC Technologies's Product Quality score was rated highest by Male customers.
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Ranked IDC Technologies Product Quality the Highest
IDC Technologies Product Quality Score by Gender
IDC Technologies's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of IDC Technologies.
Male
1.5/5
Female
N/A
IDC Technologies Product Quality Score by Industry
IDC Technologies's Product Quality score was rated 1.5 stars by Tech industry customers.
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IDC Technologies Pricing
IDC Technologies ROI & Value For Money
1.5/5
IDC Technologies has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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IDC Technologies Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into IDC Technologies ROI
IDC Technologies's ROI score was rated highest by Male customers.
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Ranked IDC Technologies ROI the Highest
IDC Technologies ROI Score by Gender
IDC Technologies's ROI score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
IDC Technologies ROI Score by Industry
IDC Technologies's ROI score was rated 1.5 stars by Tech industry customers.
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IDC Technologies Customer Satisfaction (CSAT)
IDC Technologies Customer Satisfaction (CSAT) Score
35 / 100
IDC Technologies has an overall Customer Satisfaction score of 35 rated by its users and customers.
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Very Satisfied
11%
Satisfied
24%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
59%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into IDC Technologies Customer Satisfaction
IDC Technologies's Customer Satisfaction score was rated highest by Male customers.
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Ranked IDC Technologies Customer Satisfaction the Highest
IDC Technologies Customer Satisfaction Score by Gender
IDC Technologies's Customer Satisfaction score was rated 20 by Male customers on Comparably.
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20 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 80% |
IDC Technologies Customer Satisfaction Score by Industry
IDC Technologies's Customer Satisfaction score was rated 15 points by Tech industry customers.
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}IDC Technologies Customer Service
1.5/5
IDC Technologies has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About IDC Technologies's Customer Service
Website
http://www.idctechnologies.com
Quick Insights into IDC Technologies Customer Service
IDC Technologies's Customer Service score was rated highest by Male customers.
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Ranked IDC Technologies Customer Service the Highest
IDC Technologies Customer Service Score by Gender
IDC Technologies's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of IDC Technologies.
Male
1.5/5
Female
N/A
IDC Technologies Customer Service Score by Industry
IDC Technologies's Customer Service score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
IDC Technologies as an Employer
3.0/5
IDC Technologies has a 3.0/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
IDC Technologies scored a -71 for Net Promoter Score and a 1 for Employee Net Promoter Score. NPS gauges how likely a customer of IDC Technologies would recommend the brand to a friend. ENPS measures how likely IDC Technologies employees would recommend working at IDC Technologies to a friend.
Net Promoter Score
-71
NPS Score
| 5% | Promoters |
|---|---|
| 19% | Passive |
| 76% | Detractors |
Employee Net Promoter Score
1
eNPS Score
| 45% | Promoters |
|---|---|
| 11% | Passive |
| 44% | Detractors |
