100
NPS
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Ideal Agent
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About Ideal Agent's Brand
What It Is We Do: We’re passionate about saving Home Sellers and Buyers thousands of dollars in Real Estate Commissions when selling or purchasing a home and helping real estate professionals increase their sales. Ideal Agent aggressively markets 2% Real Estate Commissions to Sellers. The Problem: At a standard of 6%, real estate commissions in the United States are among the highest in the world. Advancements in technology and the internet have made almost every industry in the US more price competitive and efficient, except for the real estate industry. The Solution: Ideal Agent markets Full-Service Real Estate Services for as little as a 2% Commission through a referral network of Top Rated Agents from well-known local and national brands.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Ideal Agent NPS
Ideal Agent's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Ideal Agent's customers would recommend using the product based on a scale of -100 to 100.
Ideal Agent Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Ideal Agent NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ideal Agent Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Ideal Agent users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ideal Agent Product Quality
5/5
Ideal Agent has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ideal Agent's overall Product Quality score rated by its users and customers.
Ideal Agent Product Information
Ideal Agent’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.Idealagent.com
- Company Size
- 51-200 Employees
Industry
Real Estate
Ideal Agent Pricing
Ideal Agent ROI & Value For Money
5/5
Ideal Agent has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ideal Agent's overall ROI score rated by its users and customers.
Ideal Agent Customer Satisfaction (CSAT)
Ideal Agent Customer Satisfaction (CSAT) Score
100 / 100
Ideal Agent has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ideal Agent Customer Service
5/5
Ideal Agent has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ideal Agent's overall Customer Service score rated by its users and customers.
About Ideal Agent's Customer Service
Address
3109 W Dr MLK Jr Blvd, Suite 650, Tampa, FL 33607
Website
https://www.Idealagent.com
Ideal Agent as an Employer
4.8/5
Ideal Agent has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Ideal Agent scored a 100 for Net Promoter Score and a 95 for Employee Net Promoter Score. NPS gauges how likely a customer of Ideal Agent would recommend the brand to a friend. ENPS measures how likely Ideal Agent employees would recommend working at Ideal Agent to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
95
eNPS Score
| 95% | Promoters |
|---|---|
| 5% | Passive |
| 0% | Detractors |
