-26
NPS
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Brand Page
Ideal Image
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About Ideal Image's Brand
Brand at a Glance
54%
Customer Loyalty
2.8/5
Product Quality
2.6/5
Pricing
2.6/5
Customer Service
Ideal Image CMO
Annemarie Frank
Annemarie Frank serves as Chief Marketing Officer of Ideal Image. Annemarie currently resides in the Tampa/St. Petersburg, Florida Area.
Ideal Image NPS
Ideal Image's Net Promoter Score (NPS) is a -26 with 37% Promoters, 0% Passives, and 63% Detractors. Net Promoter Score tracks whether Ideal Image's customers would recommend using the product based on a scale of -100 to 100.
Ideal Image Overall NPS
| 37% | Promoters |
|---|---|
| 0% | Passives |
| 63% | Detractors |
Ideal Image NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Apr 2022 0 | Apr 2022 | 0 |
Nov 2022 33 | Nov 2022 | 33 |
Dec 2022 50 | Dec 2022 | 50 |
Jan 2023 20 | Jan 2023 | 20 |
Feb 2023 0 | Feb 2023 | 0 |
Sep 2023 -25 | Sep 2023 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ideal Image NPS by Gender
Ideal Image's NPS was rated -20 by Female customers on Comparably.
Female
-20
Ideal Image's NPS was rated -20 by Female customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Male
N/A
Ideal Image's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Ideal Image NPS by Ethnicity
Ideal Image's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Ideal Image NPS by Usage
Ideal Image's NPS was rated -50 points by customers who have used Ideal Image's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
Ideal Image Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of Ideal Image users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ideal Image Customer Loyalty Score by Gender
Ideal Image's Customer Loyalty score was rated 64 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Ideal Image.
Female
64%
Yes
Male
N/A
Yes
Ideal Image Customer Loyalty Score by Ethnicity
Ideal Image's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ideal Image.
55
out of 100
Caucasian
Ideal Image Customer Loyalty Score by Usage
Ideal Image's Customer Loyalty score was rated 55% by customers who have used Ideal Image's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Ideal Image Product Quality
2.8/5
Ideal Image has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Ideal Image Product Information
Ideal Image’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- https://www.idealimage.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Ideal Image Product Quality
Ideal Image's Product Quality score was rated highest by Female customers.
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Ranked Ideal Image Product Quality the Highest
Ideal Image Product Quality Score by Gender
Ideal Image's Product Quality score was rated 3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Ideal Image.
Female
3/5
Male
N/A
Ideal Image Product Quality Score by Ethnicity
Ideal Image's Product Quality score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ideal Image.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Ideal Image Product Quality Score by Usage
Ideal Image's Product Quality score was rated 2.5 stars by customers who have used Ideal Image's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Ideal Image Pricing
Ideal Image ROI & Value For Money
2.6/5
Ideal Image has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into Ideal Image ROI
Ideal Image's ROI score was rated highest by Female customers.
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Ranked Ideal Image ROI the Highest
Ideal Image ROI Score by Gender
Ideal Image's ROI score was rated 2.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Ideal Image.
Female
2.7/5
Male
N/A
Ideal Image ROI Score by Ethnicity
Ideal Image's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ideal Image.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Ideal Image ROI Score by Usage
Ideal Image's ROI score was rated 2.1 stars by customers who have used Ideal Image's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Ideal Image Customer Satisfaction (CSAT)
Ideal Image Customer Satisfaction (CSAT) Score
57 / 100
Ideal Image has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ideal Image Customer Satisfaction
Ideal Image's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Ideal Image's Customer Satisfaction.
Ranked Ideal Image Customer Satisfaction the Highest
Ideal Image Customer Satisfaction Score by Gender
Ideal Image's Customer Satisfaction score was rated 60 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Ideal Image.
60 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
Ideal Image Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ideal Image's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ideal Image.
60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
Ideal Image Customer Satisfaction Score by Usage
Ideal Image's Customer Satisfaction score was rated 50 points by customers who have used Ideal Image's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Ideal Image Customer Service
2.6/5
Ideal Image has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Ideal Image's Customer Service
Address
Tampa, FL
Website
https://www.idealimage.com
Quick Insights into Ideal Image Customer Service
Ideal Image's Customer Service score was rated highest by Female customers.
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Ranked Ideal Image Customer Service the Highest
Ideal Image Customer Service Score by Gender
Ideal Image's Customer Service score was rated 2.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ideal Image.
Female
2.7/5
Male
N/A
Ideal Image Customer Service Score by Ethnicity
Ideal Image's Customer Service score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ideal Image.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Ideal Image Customer Service Score by Usage
Ideal Image's Customer Service score was rated 2.1 stars by customers who have used Ideal Image's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Ideal Image as an Employer
Consumer vs. Employees
Ideal Image scored a -26 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Ideal Image would recommend the brand to a friend. ENPS measures how likely Ideal Image employees would recommend working at Ideal Image to a friend.
Net Promoter Score
-26
NPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 0% | Promoters |
|---|---|
| 60% | Passive |
| 40% | Detractors |
