84
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
iDeals
Marketing or Exec? Claim Your Free Account
About iDeals' Brand
iDeals is a global B2B SaaS product company recognized as the most highly rated and customer-centric in a secure business collaboration market. Trusted by more than 1,000,000 users from 175,000 companies globally, we are on a mission to create more prosperity in the world by accelerating high-stake business decisions. We achieve this by delivering extremely intuitive and robust software products that help people make impactful decisions with less stress, higher quality, and shorter hours: iDeals VDR and iDeals Board.
Brand at a Glance
4.6/5
Product Quality
4.4/5
Pricing
5/5
Customer Service
iDeals NPS
iDeals's Net Promoter Score (NPS) is a 84 with 88% Promoters, 8% Passives, and 4% Detractors. Net Promoter Score tracks whether iDeals's customers would recommend using the product based on a scale of -100 to 100.
iDeals Overall NPS
| 88% | Promoters |
|---|---|
| 8% | Passives |
| 4% | Detractors |
iDeals NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 84 | Aug 2020 | 84 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
iDeals NPS by Usage
iDeals's NPS was rated the highest by customers who have used iDeals's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 86 | Less than 1 Year | 86 |
1 to 2 Years 83 | 1 to 2 Years | 83 |
iDeals Product Quality
4.6/5
iDeals has an overall Product Quality score of 4.6 out of 5 stars rated by its users and customers.
Sign Up to unlock iDeals' overall Product Quality score rated by its users and customers.
iDeals Product Information
iDeals serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. iDeals supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
iDeals’s product quality score is a 4.6 out of 5 as rated by its users and customers.
- Website
- https://www.idealsvdr.com/
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Portuguese
Spanish
Japanese
Turkish
Italian
Russian
Ukrainian
Czech
Polish
Product Type
Virtual Data Room Software
Quick Insights into iDeals Product Quality
iDeals's Product Quality score was rated highest by customers who have used iDeals's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked iDeals' Product Quality.
Ranked iDeals Product Quality the Highest
iDeals Product Quality Score by Usage
iDeals's Product Quality score was rated 4.7 stars by customers who have used iDeals's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
iDeals Pricing
iDeals ROI & Value For Money
4.4/5
iDeals has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock iDeals' overall ROI score rated by its users and customers.
iDeals Pricing Plans
iDeals has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Energy and Manufacturing industry think that they had the lowest ROI from iDeals.
Who Uses iDeals?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into iDeals ROI
iDeals's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers from the Energy and Manufacturing industry.
Sign Up to unlock insights into how customers have ranked iDeals' ROI score.
Ranked iDeals ROI the Highest
Ranked iDeals ROI the Lowest
iDeals ROI Score by Industry
iDeals's ROI score was rated the highest by Tech industry customers, and the lowest by Energy and Manufacturing industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
iDeals Customer Service
5/5
iDeals has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock iDeals' overall Customer Service score rated by its users and customers.
About iDeals's Customer Service
Address
49 Queen Victoria St, EC4N 4SA United Kingdom
Website
https://www.idealsvdr.com/
iDeals's Social Links
Consumer vs. Employees
iDeals scored a 84 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of iDeals would recommend the brand to a friend. ENPS measures how likely iDeals employees would recommend working at iDeals to a friend.
Net Promoter Score
84
NPS Score
| 88% | Promoters |
|---|---|
| 8% | Passive |
| 4% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
