62
NPS
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IdeaScale
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About IdeaScale's Brand
IdeaScale is idea management software that uses crowdsourcing to help you find and develop the next big thing.
Brand at a Glance
4.3/5
Product Quality
4.3/5
Pricing
5/5
Customer Service
IdeaScale NPS
IdeaScale's Net Promoter Score (NPS) is a 62 with 73% Promoters, 16% Passives, and 11% Detractors. Net Promoter Score tracks whether IdeaScale's customers would recommend using the product based on a scale of -100 to 100.
IdeaScale Overall NPS
| 73% | Promoters |
|---|---|
| 16% | Passives |
| 11% | Detractors |
IdeaScale NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 62 | Aug 2020 | 62 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IdeaScale NPS by Usage
IdeaScale's NPS was rated 80 points by customers who have used IdeaScale's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 80 | Less than 1 Year | 80 |
IdeaScale Product Quality
4.3/5
IdeaScale has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock IdeaScale's overall Product Quality score rated by its users and customers.
IdeaScale Product Information
IdeaScale serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. IdeaScale supports iOS and Web devices and offers products for small, medium, and large sized businesses.
IdeaScale’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://ideascale.com
- Company Size
- 11-50 Employees
Industry
Tech
Productivity
SaaS
Social
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Taiwanese
Product Type
Project Collaboration Software
Online Community Software
Feedback and Reviews Management Software
Knowledge Management Software
Idea Management Software
Change Management Software
Innovation Software
IdeaScale Pricing
IdeaScale ROI & Value For Money
4.3/5
IdeaScale has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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IdeaScale Pricing Plans
IdeaScale has a pricing structure that accommodates small, medium, and large businesses. Starting from $2/year, IdeaScale uses a subscription model.
Who Uses IdeaScale?
Small Businesses
Medium Businesses
Large Enterprises
IdeaScale Customer Service
5/5
IdeaScale has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock IdeaScale's overall Customer Service score rated by its users and customers.
About IdeaScale's Customer Service
Address
548 Market Street 14277, San Francisco, CA 94104
Website
http://ideascale.com
Phone Number
8005499198x27
Consumer vs. Employees
IdeaScale scored a 62 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of IdeaScale would recommend the brand to a friend. ENPS measures how likely IdeaScale employees would recommend working at IdeaScale to a friend.
Net Promoter Score
62
NPS Score
| 73% | Promoters |
|---|---|
| 16% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
