-33
NPS
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IDERA Software
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About IDERA Software's Brand
IDERA designs powerful software with one goal in mind – to solve customers’ most complex challenges with easy-to-use solutions.
Brand at a Glance
67%
Customer Loyalty
3.2/5
Product Quality
2.5/5
Pricing
2.7/5
Customer Service
IDERA Software NPS
IDERA Software's Net Promoter Score (NPS) is a -33 with 25% Promoters, 17% Passives, and 58% Detractors. Net Promoter Score tracks whether IDERA Software's customers would recommend using the product based on a scale of -100 to 100.
IDERA Software Overall NPS
| 25% | Promoters |
|---|---|
| 17% | Passives |
| 58% | Detractors |
IDERA Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Sep 2021 0 | Sep 2021 | 0 |
Oct 2021 -33 | Oct 2021 | -33 |
Dec 2021 -50 | Dec 2021 | -50 |
Apr 2022 -60 | Apr 2022 | -60 |
Apr 2023 -67 | Apr 2023 | -67 |
Jun 2023 -71 | Jun 2023 | -71 |
Oct 2023 -50 | Oct 2023 | -50 |
Jan 2024 -50 | Jan 2024 | -50 |
Nov 2024 -36 | Nov 2024 | -36 |
Apr 2025 -33 | Apr 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IDERA Software NPS by Gender
IDERA Software's NPS was rated -34 by Male customers on Comparably.
Male
-34
IDERA Software's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
IDERA Software's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
IDERA Software NPS by Usage
IDERA Software's NPS was rated -100 points by customers who have used IDERA Software's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -100 | 1 to 2 Years | -100 |
IDERA Software Customer Reviews
Out of the 3 IDERA Software customer reviews 1 was positive and 2 were constructive. IDERA Software customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
IDERA Software Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of IDERA Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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IDERA Software Customer Loyalty Score by Gender
IDERA Software's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of IDERA Software.
Male
100%
Yes
Female
N/A
Yes
IDERA Software Customer Loyalty Score by Usage
IDERA Software's Customer Loyalty score was rated 40% by customers who have used IDERA Software's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
IDERA Software Customer Loyalty Score by Industry
IDERA Software's Customer Loyalty score was rated 70% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
IDERA Software Product Quality
3.2/5
IDERA Software has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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IDERA Software Product Information
IDERA Software serves markets in the United States, China, Europe, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany. IDERA Software supports iOS and Web devices and offers products for small, medium, and large sized businesses.
IDERA Software’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated IDERA Software's product the highest.
- Website
- https://www.idera.com
- Company Size
- 501-1,000 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Website Monitoring Software
Application Monitoring & Performance Software
Development Tools Software
System Administration Software
IT, Server & Network Monitoring Software
Quick Insights into IDERA Software Product Quality
IDERA Software's Product Quality score was rated highest by Male customers.
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Ranked IDERA Software Product Quality the Highest
IDERA Software Product Quality Score by Gender
IDERA Software's Product Quality score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of IDERA Software.
Male
3.8/5
Female
N/A
IDERA Software Product Quality Score by Usage
IDERA Software's Product Quality score was rated 1.6 stars by customers who have used IDERA Software's products/services for 1 to 2 Years.
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IDERA Software Product Quality Score by Industry
IDERA Software's Product Quality score was rated 3 stars by Tech industry customers.
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IDERA Software Pricing
IDERA Software ROI & Value For Money
2.5/5
IDERA Software has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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IDERA Software Pricing Plans
IDERA Software has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses IDERA Software?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into IDERA Software ROI
IDERA Software's ROI score was rated highest by Male customers.
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Ranked IDERA Software ROI the Highest
IDERA Software ROI Score by Gender
IDERA Software's ROI score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of IDERA Software.
Male
2.6/5
Female
N/A
IDERA Software ROI Score by Usage
IDERA Software's ROI score was rated 1.5 stars by customers who have used IDERA Software's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
IDERA Software ROI Score by Industry
IDERA Software's ROI score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
IDERA Software Customer Satisfaction (CSAT)
IDERA Software Customer Satisfaction (CSAT) Score
40 / 100
IDERA Software has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into IDERA Software Customer Satisfaction
IDERA Software's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked IDERA Software's Customer Satisfaction.
Ranked IDERA Software Customer Satisfaction the Highest
IDERA Software Customer Satisfaction Score by Gender
IDERA Software's Customer Satisfaction score was rated 66 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of IDERA Software.
66 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
IDERA Software Customer Satisfaction Score by Usage
IDERA Software's Customer Satisfaction score was rated 33 points by customers who have used IDERA Software's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
IDERA Software Customer Satisfaction Score by Industry
IDERA Software's Customer Satisfaction score was rated 33 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}IDERA Software Customer Service
2.7/5
IDERA Software has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock IDERA Software's overall Customer Service score rated by its users and customers.
About IDERA Software's Customer Service
Address
Brookhollow Central III 2950 North Loop Freeway West Suite 700, Houston, TX 77092
Website
https://www.idera.com
Phone Number
713.523.4433
Quick Insights into IDERA Software Customer Service
IDERA Software's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked IDERA Software's Customer Service score.
Ranked IDERA Software Customer Service the Highest
IDERA Software Customer Service Score by Gender
IDERA Software's Customer Service score was rated 2.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of IDERA Software.
Male
2.6/5
Female
N/A
IDERA Software Customer Service Score by Usage
IDERA Software's Customer Service score was rated 1.5 stars by customers who have used IDERA Software's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
IDERA Software Customer Service Score by Industry
IDERA Software's Customer Service score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
IDERA Software as an Employer
2.5/5
IDERA Software has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
IDERA Software scored a -33 for Net Promoter Score and a -58 for Employee Net Promoter Score. NPS gauges how likely a customer of IDERA Software would recommend the brand to a friend. ENPS measures how likely IDERA Software employees would recommend working at IDERA Software to a friend.
Net Promoter Score
-33
NPS Score
| 25% | Promoters |
|---|---|
| 17% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
-58
eNPS Score
| 18% | Promoters |
|---|---|
| 6% | Passive |
| 76% | Detractors |
