-100
NPS
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IDMWorks
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About IDMWorks' Brand
A Miami, Fla.-based provider of identity and access management services
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
IDMWorks NPS
IDMWorks's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether IDMWorks's customers would recommend using the product based on a scale of -100 to 100.
IDMWorks Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
IDMWorks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2026 -100 | Oct 2026 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IDMWorks Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of IDMWorks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IDMWorks Product Quality
1.5/5
IDMWorks has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock IDMWorks' overall Product Quality score rated by its users and customers.
IDMWorks Product Information
IDMWorks’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.idmworks.com/
- Company Size
- 51-200 Employees
Industry
Tech
Professional Services
IDMWorks Pricing
IDMWorks ROI & Value For Money
1.5/5
IDMWorks has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock IDMWorks' overall ROI score rated by its users and customers.
IDMWorks Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
IDMWorks Customer Service
1.5/5
IDMWorks has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock IDMWorks' overall Customer Service score rated by its users and customers.
About IDMWorks's Customer Service
Address
PO BOX 140040, Miami, FL 33114
Website
http://www.idmworks.com/
Phone Number
888-687-0436
IDMWorks's Social Links
Consumer vs. Employees
IDMWorks scored a -100 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of IDMWorks would recommend the brand to a friend. ENPS measures how likely IDMWorks employees would recommend working at IDMWorks to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 29% | Promoters |
|---|---|
| 0% | Passive |
| 71% | Detractors |
