50
NPS
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IDT
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About IDT's Brand
Semiconductor designer & developer
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.9/5
Customer Service
IDT NPS
IDT's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether IDT's customers would recommend using the product based on a scale of -100 to 100.
IDT Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
IDT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
May 2022 50 | May 2022 | 50 |
Oct 2022 66 | Oct 2022 | 66 |
Jul 2023 50 | Jul 2023 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IDT Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of IDT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IDT Product Quality
4/5
IDT has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock IDT's overall Product Quality score rated by its users and customers.
IDT Product Information
IDT’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.idt.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
SaaS
IDT Pricing
IDT ROI & Value For Money
3.8/5
IDT has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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IDT Customer Satisfaction (CSAT)
IDT Customer Satisfaction (CSAT) Score
100 / 100
IDT has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
IDT Customer Service
3.9/5
IDT has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About IDT's Customer Service
Address
6024 Silver Creek Valley Road, San Jose, CA
Website
http://www.idt.com
Phone Number
(140) 828-4820
IDT as an Employer
4.7/5
IDT has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
IDT scored a 50 for Net Promoter Score and a 62 for Employee Net Promoter Score. NPS gauges how likely a customer of IDT would recommend the brand to a friend. ENPS measures how likely IDT employees would recommend working at IDT to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
62
eNPS Score
| 62% | Promoters |
|---|---|
| 38% | Passive |
| 0% | Detractors |
