0
NPS
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IDT Corporation
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About IDT Corporation's Brand
IDT Corporation enriches lives, providing communication, entertainment and financial services.
Brand at a Glance
100%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
2/5
Customer Service
IDT Corporation NPS
IDT Corporation's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether IDT Corporation's customers would recommend using the product based on a scale of -100 to 100.
IDT Corporation Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
IDT Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
Feb 2023 0 | Feb 2023 | 0 |
Jul 2023 33 | Jul 2023 | 33 |
Aug 2023 25 | Aug 2023 | 25 |
Sep 2023 0 | Sep 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IDT Corporation Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of IDT Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IDT Corporation Product Quality
3.4/5
IDT Corporation has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock IDT Corporation's overall Product Quality score rated by its users and customers.
IDT Corporation Product Information
IDT Corporation’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://idt.net
- Company Size
- 1,001-5,000 Employees
IDT Corporation Pricing
IDT Corporation ROI & Value For Money
3.3/5
IDT Corporation has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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IDT Corporation Customer Satisfaction (CSAT)
IDT Corporation Customer Satisfaction (CSAT) Score
50 / 100
IDT Corporation has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
IDT Corporation Customer Service
2/5
IDT Corporation has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About IDT Corporation's Customer Service
Address
520 BROAD ST, Newark, NJ
Website
http://idt.net
Phone Number
9734383419
IDT Corporation as an Employer
2.6/5
IDT Corporation has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
IDT Corporation scored a 0 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of IDT Corporation would recommend the brand to a friend. ENPS measures how likely IDT Corporation employees would recommend working at IDT Corporation to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 36% | Promoters |
|---|---|
| 0% | Passive |
| 64% | Detractors |
