0
NPS
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IEEE
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About IEEE's Brand
IEEE is a professional association of engineers focused on advancing technological innovation and excellence.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.1/5
Pricing
2.9/5
Customer Service
IEEE CMO
IEEE NPS
IEEE's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether IEEE's customers would recommend using the product based on a scale of -100 to 100.
IEEE Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
IEEE NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 11 | Mar 2022 | 11 |
May 2022 10 | May 2022 | 10 |
Jul 2022 0 | Jul 2022 | 0 |
Sep 2022 -9 | Sep 2022 | -9 |
Dec 2022 0 | Dec 2022 | 0 |
May 2023 -6 | May 2023 | -6 |
Sep 2023 -1 | Sep 2023 | -1 |
Jan 2024 0 | Jan 2024 | 0 |
Mar 2024 5 | Mar 2024 | 5 |
Jul 2024 10 | Jul 2024 | 10 |
Nov 2024 5 | Nov 2024 | 5 |
Nov 2025 -1 | Nov 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IEEE NPS by Gender
IEEE's NPS was rated -20 by Male customers on Comparably.
Male
-20
IEEE's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
N/A
IEEE's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
IEEE Customer Reviews
Out of the 2 IEEE customer reviews 2 were positive and 0 were constructive. IEEE customer reviews reflect that all customers have a favorable experience using the products/services of the company.
IEEE Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of IEEE users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IEEE Customer Loyalty Score by Gender
IEEE's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
IEEE Product Quality
3.5/5
IEEE has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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IEEE Product Information
IEEE’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.ieee.org
Industry
Tech
Social
Quick Insights into IEEE Product Quality
IEEE's Product Quality score was rated highest by Male customers.
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Ranked IEEE Product Quality the Highest
IEEE Product Quality Score by Gender
IEEE's Product Quality score was rated 3.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of IEEE.
Male
3.6/5
Female
N/A
IEEE Pricing
IEEE ROI & Value For Money
3.1/5
IEEE has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into IEEE ROI
IEEE's ROI score was rated highest by Male customers.
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Ranked IEEE ROI the Highest
IEEE ROI Score by Gender
IEEE's ROI score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
IEEE Customer Satisfaction (CSAT)
IEEE Customer Satisfaction (CSAT) Score
53 / 100
IEEE has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
26%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
IEEE Customer Service
2.9/5
IEEE has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About IEEE's Customer Service
Address
3 Park Ave, New York City, NY
Website
http://www.ieee.org
Phone Number
1(732) 981-0060
Quick Insights into IEEE Customer Service
IEEE's Customer Service score was rated highest by Male customers.
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Ranked IEEE Customer Service the Highest
IEEE Customer Service Score by Gender
IEEE's Customer Service score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of IEEE.
Male
2.9/5
Female
N/A
IEEE as an Employer
3.2/5
IEEE has a 3.2/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
IEEE scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of IEEE would recommend the brand to a friend. ENPS measures how likely IEEE employees would recommend working at IEEE to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 35% | Promoters |
|---|---|
| 30% | Passive |
| 35% | Detractors |
