34
NPS
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IES Communications
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About IES Communications' Brand
Brand at a Glance
55%
Customer Loyalty
3.3/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
IES Communications NPS
IES Communications's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether IES Communications's customers would recommend using the product based on a scale of -100 to 100.
IES Communications Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
IES Communications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
Apr 2024 0 | Apr 2024 | 0 |
Dec 2025 33 | Dec 2025 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IES Communications Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of IES Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IES Communications Product Quality
3.3/5
IES Communications has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock IES Communications' overall Product Quality score rated by its users and customers.
IES Communications Product Information
IES Communications’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.iescomm.com
- Company Size
- 1,001-5,000 Employees
IES Communications Pricing
IES Communications ROI & Value For Money
3.7/5
IES Communications has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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IES Communications Customer Satisfaction (CSAT)
IES Communications Customer Satisfaction (CSAT) Score
33 / 100
IES Communications has an overall Customer Satisfaction score of 33 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
IES Communications Customer Service
3.7/5
IES Communications has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock IES Communications' overall Customer Service score rated by its users and customers.
About IES Communications's Customer Service
Website
http://www.iescomm.com
IES Communications as an Employer
Consumer vs. Employees
IES Communications scored a 34 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of IES Communications would recommend the brand to a friend. ENPS measures how likely IES Communications employees would recommend working at IES Communications to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 21% | Promoters |
|---|---|
| 22% | Passive |
| 57% | Detractors |
