11
NPS
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IFCO Systems
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About IFCO Systems' Brand
About IFCO Reusable Plastic Container (RPC) Management Services: As the market leader with more than 165 million RPCs in circulation
Brand at a Glance
45%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
IFCO Systems NPS
IFCO Systems's Net Promoter Score (NPS) is a 11 with 44% Promoters, 23% Passives, and 33% Detractors. Net Promoter Score tracks whether IFCO Systems's customers would recommend using the product based on a scale of -100 to 100.
IFCO Systems Overall NPS
| 44% | Promoters |
|---|---|
| 23% | Passives |
| 33% | Detractors |
IFCO Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 0 | Jun 2020 | 0 |
Oct 2020 -50 | Oct 2020 | -50 |
Jun 2021 -66 | Jun 2021 | -66 |
Jul 2021 -75 | Jul 2021 | -75 |
Nov 2021 -40 | Nov 2021 | -40 |
Jan 2023 -17 | Jan 2023 | -17 |
Oct 2023 0 | Oct 2023 | 0 |
Jan 2025 11 | Jan 2025 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IFCO Systems Customer Loyalty
45%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
45% of IFCO Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IFCO Systems Product Quality
3.7/5
IFCO Systems has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock IFCO Systems' overall Product Quality score rated by its users and customers.
IFCO Systems Product Information
IFCO Systems’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://ifco.com
- Company Size
- 5,001-10,000 Employees
IFCO Systems Pricing
IFCO Systems ROI & Value For Money
3.4/5
IFCO Systems has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock IFCO Systems' overall ROI score rated by its users and customers.
IFCO Systems Customer Satisfaction (CSAT)
IFCO Systems Customer Satisfaction (CSAT) Score
100 / 100
IFCO Systems has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
IFCO Systems Customer Service
3.5/5
IFCO Systems has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock IFCO Systems' overall Customer Service score rated by its users and customers.
About IFCO Systems's Customer Service
Address
3030 N Rocky Point Drive, Suite 300, Tampa, FL
Website
http://ifco.com
Phone Number
31 20 654 1854
IFCO Systems as an Employer
2.5/5
IFCO Systems has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
IFCO Systems scored a 11 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of IFCO Systems would recommend the brand to a friend. ENPS measures how likely IFCO Systems employees would recommend working at IFCO Systems to a friend.
Net Promoter Score
11
NPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 42% | Promoters |
|---|---|
| 3% | Passive |
| 55% | Detractors |
