37
NPS
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Brand Page
IFTTT
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About IFTTT's Brand
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Brand at a Glance
34%
Customer Loyalty
4.1/5
Product Quality
4.2/5
Pricing
2.6/5
Customer Service
IFTTT NPS
IFTTT's Net Promoter Score (NPS) is a 37 with 61% Promoters, 15% Passives, and 24% Detractors. Net Promoter Score tracks whether IFTTT's customers would recommend using the product based on a scale of -100 to 100.
IFTTT Overall NPS
| 61% | Promoters |
|---|---|
| 15% | Passives |
| 24% | Detractors |
IFTTT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 -100 | Jul 2020 | -100 |
Aug 2020 41 | Aug 2020 | 41 |
Dec 2020 38 | Dec 2020 | 38 |
Mar 2021 36 | Mar 2021 | 36 |
Oct 2021 36 | Oct 2021 | 36 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IFTTT NPS by Usage
IFTTT's NPS was rated the highest by customers who have used IFTTT's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 62 | 1 to 2 Years | 62 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
IFTTT Customer Loyalty
34%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
34% of IFTTT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IFTTT Product Quality
4.1/5
IFTTT has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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IFTTT Product Information
IFTTT serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. IFTTT supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
IFTTT’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated IFTTT's product the highest.
- Website
- https://ifttt.com/
- Company Size
- 11-50 Employees
Industry
Tech
Productivity
SaaS
Languages Supported
English
Product Type
Integration Software
IoT Software
Quick Insights into IFTTT Product Quality
IFTTT's Product Quality score was rated highest by customers from the Tech industry.
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Ranked IFTTT Product Quality the Highest
IFTTT Product Quality Score by Industry
IFTTT's Product Quality score was rated 4.3 stars by Tech industry customers.
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IFTTT Pricing
IFTTT ROI & Value For Money
4.2/5
IFTTT has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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IFTTT Pricing Plans
IFTTT has a pricing structure that accommodates small, medium, and large businesses.
Who Uses IFTTT?
Small Businesses
Medium Businesses
Large Enterprises
IFTTT Customer Satisfaction (CSAT)
IFTTT Customer Satisfaction (CSAT) Score
100 / 100
IFTTT has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
IFTTT Customer Service
2.6/5
IFTTT has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About IFTTT's Customer Service
Address
923 Market Street, San Francisco, CA 94103
Website
https://ifttt.com/
IFTTT's Social Links
IFTTT as an Employer
2.4/5
IFTTT has a 2.4/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
IFTTT scored a 37 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of IFTTT would recommend the brand to a friend. ENPS measures how likely IFTTT employees would recommend working at IFTTT to a friend.
Net Promoter Score
37
NPS Score
| 61% | Promoters |
|---|---|
| 15% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
