34
NPS
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Brand Page
Ignite
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About Ignite's Brand
Ignite is a geek event in over 100 cities worldwide.
Brand at a Glance
60%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.8/5
Customer Service
Ignite NPS
Ignite's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Ignite's customers would recommend using the product based on a scale of -100 to 100.
Ignite Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Ignite NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
Oct 2023 33 | Oct 2023 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ignite Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Ignite users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ignite Product Quality
3.6/5
Ignite has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Ignite's overall Product Quality score rated by its users and customers.
Ignite Product Information
Ignite’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.ignitetalks.io/
- Company Size
- 11-50 Employees
Industry
Tech
Media
Social
Sports & Entertainment
Ignite Pricing
Ignite ROI & Value For Money
3.4/5
Ignite has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Ignite's overall ROI score rated by its users and customers.
Ignite Customer Satisfaction (CSAT)
Ignite Customer Satisfaction (CSAT) Score
100 / 100
Ignite has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ignite Customer Service
3.8/5
Ignite has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Ignite's overall Customer Service score rated by its users and customers.
About Ignite's Customer Service
Address
Seattle, WA
Website
http://www.ignitetalks.io/
Consumer vs. Employees
Ignite scored a 34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Ignite would recommend the brand to a friend. ENPS measures how likely Ignite employees would recommend working at Ignite to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
