-100
NPS
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Brand Page
IgnitionOne
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About IgnitionOne's Brand
IgnitionOne is a digital marketing company that offers a variety of cloud-based marketing solutions.
Brand at a Glance
2/5
Product Quality
2.6/5
Pricing
2.7/5
Customer Service
IgnitionOne NPS
IgnitionOne's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether IgnitionOne's customers would recommend using the product based on a scale of -100 to 100.
IgnitionOne Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
IgnitionOne NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IgnitionOne Product Quality
2/5
IgnitionOne has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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IgnitionOne Product Information
IgnitionOne serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. IgnitionOne supports Web devices and offers products for small, medium, and large sized businesses.
IgnitionOne’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- https://www.ignitionone.com/
- Company Size
- 201-500 Employees
Industry
Tech
AdTech
Business Services
Media
SaaS
Sports & Entertainment
Languages Supported
English
Product Type
Personalization and Behavioral Targeting Software
Marketing Analytics Software
Customer Data Platform Software
IgnitionOne Pricing
IgnitionOne ROI & Value For Money
2.6/5
IgnitionOne has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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IgnitionOne Pricing Plans
IgnitionOne has a pricing structure that accommodates small, medium, and large businesses.
Who Uses IgnitionOne?
Small Businesses
Medium Businesses
Large Enterprises
IgnitionOne Customer Service
2.7/5
IgnitionOne has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About IgnitionOne's Customer Service
Address
32 Ave of Americas, New York City, NY
Website
https://www.ignitionone.com/
Phone Number
1(888) 744-6483
IgnitionOne as an Employer
4.3/5
IgnitionOne has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
IgnitionOne scored a -100 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of IgnitionOne would recommend the brand to a friend. ENPS measures how likely IgnitionOne employees would recommend working at IgnitionOne to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
