-50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
IHH Healthcare Berhad
Marketing or Exec? Claim Your Free Account
About IHH Healthcare Berhad's Brand
IHH Healthcare Bhd is incorporated and domiciled in Malaysia. The Company is an investment holding company. The Company provides premium healthcare services. It owns and operates hospitals. It operates in various segments namely Parkway Pantai, Acibadem Holdings and IMU. The Parkway Pantai is a hospital operator and healthcare service provider in Asia, Parkway Pantai is a hospital operator and healthcare service provider in Asia and IMU which is a Education service provider in Malaysia.
Brand at a Glance
10%
Customer Loyalty
3.7/5
Product Quality
3/5
Pricing
3/5
Customer Service
IHH Healthcare Berhad NPS
IHH Healthcare Berhad's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether IHH Healthcare Berhad's customers would recommend using the product based on a scale of -100 to 100.
IHH Healthcare Berhad Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
IHH Healthcare Berhad NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 0 | Sep 2020 | 0 |
Nov 2024 -50 | Nov 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IHH Healthcare Berhad Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of IHH Healthcare Berhad users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IHH Healthcare Berhad Product Quality
3.7/5
IHH Healthcare Berhad has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock IHH Healthcare Berhad's overall Product Quality score rated by its users and customers.
IHH Healthcare Berhad Product Information
IHH Healthcare Berhad’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.ihhhealthcare.com
- Company Size
- 10,000+ Employees
IHH Healthcare Berhad Pricing
IHH Healthcare Berhad ROI & Value For Money
3/5
IHH Healthcare Berhad has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock IHH Healthcare Berhad's overall ROI score rated by its users and customers.
IHH Healthcare Berhad Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
IHH Healthcare Berhad Customer Service
3/5
IHH Healthcare Berhad has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock IHH Healthcare Berhad's overall Customer Service score rated by its users and customers.
About IHH Healthcare Berhad's Customer Service
Address
Level 11 Block A, Kuala Lumpur, 59100 Bermuda
Website
www.ihhhealthcare.com
Phone Number
7
Consumer vs. Employees
IHH Healthcare Berhad scored a -50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of IHH Healthcare Berhad would recommend the brand to a friend. ENPS measures how likely IHH Healthcare Berhad employees would recommend working at IHH Healthcare Berhad to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
