13
NPS
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IKEA Systems
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About IKEA Systems' Brand
IKEA Systems knows that love is in every home.
Brand at a Glance
68%
Customer Loyalty
3.2/5
Product Quality
3.4/5
Pricing
3.1/5
Customer Service
IKEA Systems NPS
IKEA Systems's Net Promoter Score (NPS) is a 13 with 48% Promoters, 17% Passives, and 35% Detractors. Net Promoter Score tracks whether IKEA Systems's customers would recommend using the product based on a scale of -100 to 100.
IKEA Systems Overall NPS
| 48% | Promoters |
|---|---|
| 17% | Passives |
| 35% | Detractors |
IKEA Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 22 | Apr 2023 | 22 |
Sep 2023 10 | Sep 2023 | 10 |
Jan 2024 18 | Jan 2024 | 18 |
Mar 2024 30 | Mar 2024 | 30 |
Sep 2024 36 | Sep 2024 | 36 |
Oct 2024 40 | Oct 2024 | 40 |
Jan 2025 31 | Jan 2025 | 31 |
Feb 2025 27 | Feb 2025 | 27 |
Mar 2025 20 | Mar 2025 | 20 |
Jun 2025 24 | Jun 2025 | 24 |
Oct 2025 19 | Oct 2025 | 19 |
Dec 2025 12 | Dec 2025 | 12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IKEA Systems NPS by Ethnicity
IKEA Systems's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
IKEA Systems Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of IKEA Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IKEA Systems Customer Loyalty Score by Ethnicity
IKEA Systems's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
IKEA Systems Product Quality
3.2/5
IKEA Systems has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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IKEA Systems Product Information
IKEA Systems’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://love.ikea.ru
- Company Size
- 10,000+ Employees
Quick Insights into IKEA Systems Product Quality
IKEA Systems's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked IKEA Systems' Product Quality.
Ranked IKEA Systems Product Quality the Highest
IKEA Systems Product Quality Score by Ethnicity
IKEA Systems's Product Quality score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of IKEA Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
IKEA Systems Pricing
IKEA Systems ROI & Value For Money
3.4/5
IKEA Systems has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into IKEA Systems ROI
IKEA Systems's ROI score was rated highest by Caucasian customers.
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Ranked IKEA Systems ROI the Highest
IKEA Systems ROI Score by Ethnicity
IKEA Systems's ROI score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of IKEA Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
IKEA Systems Customer Satisfaction (CSAT)
IKEA Systems Customer Satisfaction (CSAT) Score
82 / 100
IKEA Systems has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
36%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
IKEA Systems Customer Service
3.1/5
IKEA Systems has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About IKEA Systems's Customer Service
Website
http://love.ikea.ru
Quick Insights into IKEA Systems Customer Service
IKEA Systems's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked IKEA Systems' Customer Service score.
Ranked IKEA Systems Customer Service the Highest
IKEA Systems Customer Service Score by Ethnicity
IKEA Systems's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of IKEA Systems.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
IKEA Systems as an Employer
4.3/5
IKEA Systems has a 4.3/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
IKEA Systems scored a 13 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of IKEA Systems would recommend the brand to a friend. ENPS measures how likely IKEA Systems employees would recommend working at IKEA Systems to a friend.
Net Promoter Score
13
NPS Score
| 48% | Promoters |
|---|---|
| 17% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 37% | Promoters |
|---|---|
| 26% | Passive |
| 37% | Detractors |
