100
NPS
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ILANTUS Technologies
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About ILANTUS Technologies' Brand
ILANTUS Technologies is specializing in identity, governance and access domain with a focus in implementation and managed services.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
ILANTUS Technologies NPS
ILANTUS Technologies's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether ILANTUS Technologies's customers would recommend using the product based on a scale of -100 to 100.
ILANTUS Technologies Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
ILANTUS Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 100 | Dec 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ILANTUS Technologies Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ILANTUS Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ILANTUS Technologies Product Quality
4/5
ILANTUS Technologies has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock ILANTUS Technologies' overall Product Quality score rated by its users and customers.
ILANTUS Technologies Product Information
ILANTUS Technologies’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.ilantus.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
ILANTUS Technologies Pricing
ILANTUS Technologies ROI & Value For Money
4.5/5
ILANTUS Technologies has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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ILANTUS Technologies Customer Satisfaction (CSAT)
ILANTUS Technologies Customer Satisfaction (CSAT) Score
100 / 100
ILANTUS Technologies has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ILANTUS Technologies Customer Service
4.5/5
ILANTUS Technologies has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ILANTUS Technologies' overall Customer Service score rated by its users and customers.
About ILANTUS Technologies's Customer Service
Address
10 North Martingale Road, Suite 400, Schaumburg, IL
Website
http://www.ilantus.com
Phone Number
9945610833
ILANTUS Technologies as an Employer
4.6/5
ILANTUS Technologies has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ILANTUS Technologies scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of ILANTUS Technologies would recommend the brand to a friend. ENPS measures how likely ILANTUS Technologies employees would recommend working at ILANTUS Technologies to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
