100
NPS
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ILG engineering
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About ILG engineering's Brand
Consulting Engineer
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
ILG engineering NPS
ILG engineering's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether ILG engineering's customers would recommend using the product based on a scale of -100 to 100.
ILG engineering Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
ILG engineering NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2026 100 | Feb 2026 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ILG engineering Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of ILG engineering users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ILG engineering Product Quality
5/5
ILG engineering has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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ILG engineering Product Information
ILG engineering’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Industry
Architecture and Planning
ILG engineering Pricing
ILG engineering ROI & Value For Money
5/5
ILG engineering has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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ILG engineering Customer Satisfaction (CSAT)
ILG engineering Customer Satisfaction (CSAT) Score
100 / 100
ILG engineering has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ILG engineering Customer Service
5/5
ILG engineering has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About ILG engineering's Customer Service
Address
Am Hübeli, Aesch 4147 Switzerland
Website
https://www.ilg-engineering.com
Phone Number
+414472528x14
Consumer vs. Employees
ILG engineering scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of ILG engineering would recommend the brand to a friend. ENPS measures how likely ILG engineering employees would recommend working at ILG engineering to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
