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NPS
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Illuminate Education
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About Illuminate Education's Brand
Illuminate Education provides innovative tools educators can use to promote student and educator success.
Brand at a Glance
78%
Customer Loyalty
3.3/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Illuminate Education NPS
Illuminate Education's Net Promoter Score (NPS) is a -1 with 40% Promoters, 19% Passives, and 41% Detractors. Net Promoter Score tracks whether Illuminate Education's customers would recommend using the product based on a scale of -100 to 100.
Illuminate Education Overall NPS
| 40% | Promoters |
|---|---|
| 19% | Passives |
| 41% | Detractors |
Illuminate Education NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -39 | Jul 2021 | -39 |
Aug 2021 -47 | Aug 2021 | -47 |
Feb 2022 -44 | Feb 2022 | -44 |
Apr 2022 -21 | Apr 2022 | -21 |
May 2022 -15 | May 2022 | -15 |
Sep 2022 -10 | Sep 2022 | -10 |
Oct 2022 -5 | Oct 2022 | -5 |
Feb 2023 -10 | Feb 2023 | -10 |
Aug 2023 -5 | Aug 2023 | -5 |
Oct 2023 0 | Oct 2023 | 0 |
May 2024 4 | May 2024 | 4 |
Sep 2025 -1 | Sep 2025 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Illuminate Education NPS by Gender
Male customers rated Illuminate Education's NPS 84 points higher than Female customers.
Male
34
Illuminate Education's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
-50
Illuminate Education's NPS was rated -50 by Female customers on Comparably.
0%
Promoters
50%
Passives
50%
Detractors
Illuminate Education NPS by Ethnicity
Illuminate Education's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Other -34 | Other | -34 |
Illuminate Education NPS by Age
Illuminate Education's NPS was rated 33 points by customers ages 46-50 on Comparably.
Illuminate Education NPS by Usage
Illuminate Education's NPS was rated the highest by customers who have used Illuminate Education's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Illuminate Education Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Illuminate Education users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Illuminate Education Customer Loyalty Score by Gender
Male customers rated Illuminate Education's Customer Loyalty score 30% higher than Female customers.
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Male
85%
Yes
Female
55%
Yes
Illuminate Education Customer Loyalty Score by Ethnicity
Illuminate Education's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Illuminate Education.
70
out of 100
Caucasian
100
out of 100
Other
Illuminate Education Customer Loyalty Score by Age
Illuminate Education's Customer Loyalty score was rated 70% by customers ages 46-50 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 70% | 46-50 | 70% |
Illuminate Education Customer Loyalty Score by Usage
Illuminate Education's Customer Loyalty score was rated the highest by customers who have used Illuminate Education's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Illuminate Education Customer Loyalty Score by Industry
Illuminate Education's Customer Loyalty score was rated 74% by Education industry customers.
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Illuminate Education Product Quality
3.3/5
Illuminate Education has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Illuminate Education Product Information
Illuminate Education’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Illuminate Education's product the highest.
- Website
- http://illuminateed.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Education
Productivity
Quick Insights into Illuminate Education Product Quality
Illuminate Education's Product Quality score was rated highest by customers who have used Illuminate Education's products/services for Less than 1 Year, and rated lowest by customers who have used Illuminate Education's products/services for 5 to 10 Years.
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Ranked Illuminate Education Product Quality the Highest
Ranked Illuminate Education Product Quality the Lowest
Illuminate Education Product Quality Score by Gender
Male customers rated Illuminate Education's Product Quality score 1.1 stars higher than Female customers.
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Male
3.6/5
Female
2.5/5
Illuminate Education Product Quality Score by Ethnicity
Illuminate Education's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Illuminate Education.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Other 2.6 | Other | 2.6 |
Illuminate Education Product Quality Score by Age
Illuminate Education's Product Quality score was rated 4 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Illuminate Education.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4 | 46-50 | 4 |
Illuminate Education Product Quality Score by Usage
Illuminate Education's Product Quality score was rated the highest by customers who have used Illuminate Education's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Illuminate Education Product Quality Score by Industry
Illuminate Education's Product Quality score was rated 3 stars by Education industry customers.
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Illuminate Education Pricing
Illuminate Education ROI & Value For Money
3.5/5
Illuminate Education has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Illuminate Education Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into Illuminate Education ROI
Illuminate Education's ROI score was rated highest by customers who have used Illuminate Education's products/services for Less than 1 Year, and rated lowest by customers who have used Illuminate Education's products/services for 5 to 10 Years.
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Ranked Illuminate Education ROI the Highest
Ranked Illuminate Education ROI the Lowest
Illuminate Education ROI Score by Gender
Male customers rated Illuminate Education's ROI score 1.3 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Illuminate Education.
Male
3.7/5
Female
2.4/5
Illuminate Education ROI Score by Ethnicity
Illuminate Education's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Illuminate Education.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Other 2.6 | Other | 2.6 |
Illuminate Education ROI Score by Age
Illuminate Education's ROI score was rated 4 stars by customers ages 46-50 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4 | 46-50 | 4 |
Illuminate Education ROI Score by Usage
Illuminate Education's ROI score was rated the highest by customers who have used Illuminate Education's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Illuminate Education ROI Score by Industry
Illuminate Education's ROI score was rated 3 stars by Education industry customers.
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Illuminate Education Customer Satisfaction (CSAT)
Illuminate Education Customer Satisfaction (CSAT) Score
69 / 100
Illuminate Education has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
23%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
15%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Illuminate Education Customer Satisfaction
Illuminate Education's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Other customers.
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Ranked Illuminate Education Customer Satisfaction the Highest
Ranked Illuminate Education Customer Satisfaction the Lowest
Illuminate Education Customer Satisfaction Score by Gender
Illuminate Education's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 16% |
Illuminate Education Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Illuminate Education's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Illuminate Education.
67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Other
Illuminate Education's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Illuminate Education.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
Illuminate Education Customer Satisfaction Score by Usage
Illuminate Education's Customer Satisfaction score was rated the highest by customers who have used Illuminate Education's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Illuminate Education Customer Satisfaction Score by Industry
Illuminate Education's Customer Satisfaction score was rated 40 points by Education industry customers.
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"title": "Illuminate Education Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Education",
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"score": 40,
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"csatScore": 40,
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}Illuminate Education Customer Service
3.5/5
Illuminate Education has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Illuminate Education's Customer Service
Address
6531 Irvine Center Dr, Irvine, CA 92618
Website
http://illuminateed.com
Phone Number
19092661935
Illuminate Education's Social Links
Quick Insights into Illuminate Education Customer Service
Illuminate Education's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers who have used Illuminate Education's products/services for 5 to 10 Years.
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Ranked Illuminate Education Customer Service the Highest
Ranked Illuminate Education Customer Service the Lowest
Illuminate Education Customer Service Score by Gender
Male customers rated Illuminate Education's Customer Service score 1.2 stars higher than Female customers.
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Male
3.7/5
Female
2.5/5
Illuminate Education Customer Service Score by Ethnicity
Illuminate Education's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Illuminate Education.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Other 2.6 | Other | 2.6 |
Illuminate Education Customer Service Score by Age
Illuminate Education's Customer Service score was rated 4.3 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Illuminate Education.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 4.3 | 46-50 | 4.3 |
Illuminate Education Customer Service Score by Usage
Illuminate Education's Customer Service score was rated the highest by customers who have used Illuminate Education's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Illuminate Education Customer Service Score by Industry
Illuminate Education's Customer Service score was rated 3.1 stars by Education industry customers.
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Illuminate Education as an Employer
4.6/5
Illuminate Education has a 4.6/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Illuminate Education scored a -1 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Illuminate Education would recommend the brand to a friend. ENPS measures how likely Illuminate Education employees would recommend working at Illuminate Education to a friend.
Net Promoter Score
-1
NPS Score
| 40% | Promoters |
|---|---|
| 19% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
