23
NPS
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Illumio
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About Illumio's Brand
Illumio delivers adaptive security for every computing environment, protecting the 80 percent of traffic missed by the perimeter.
Brand at a Glance
77%
Customer Loyalty
3.7/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
Illumio CMO
Illumio NPS
Illumio's Net Promoter Score (NPS) is a 23 with 54% Promoters, 15% Passives, and 31% Detractors. Net Promoter Score tracks whether Illumio's customers would recommend using the product based on a scale of -100 to 100.
Illumio Overall NPS
| 54% | Promoters |
|---|---|
| 15% | Passives |
| 31% | Detractors |
Illumio NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 0 | Oct 2020 | 0 |
Oct 2021 50 | Oct 2021 | 50 |
May 2022 75 | May 2022 | 75 |
Aug 2022 80 | Aug 2022 | 80 |
Sep 2022 71 | Sep 2022 | 71 |
Dec 2022 50 | Dec 2022 | 50 |
Jan 2023 55 | Jan 2023 | 55 |
Apr 2024 40 | Apr 2024 | 40 |
Jul 2024 27 | Jul 2024 | 27 |
Sep 2024 17 | Sep 2024 | 17 |
Nov 2024 22 | Nov 2024 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Illumio Customer Reviews
Out of the 2 Illumio customer reviews 1 was positive and 1 was constructive. Illumio customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Illumio Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Illumio users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Illumio Product Quality
3.7/5
Illumio has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Illumio Product Information
Illumio’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.illumio.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
SaaS
Illumio Pricing
Illumio ROI & Value For Money
3.3/5
Illumio has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Illumio Customer Satisfaction (CSAT)
Illumio Customer Satisfaction (CSAT) Score
75 / 100
Illumio has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Illumio Customer Service
3.4/5
Illumio has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Illumio's Customer Service
Address
160 San Gabriel Drive, California, Sunnyvale, CA
Website
http://www.illumio.com
Phone Number
1(669) 800-5000
Illumio as an Employer
3.7/5
Illumio has a 3.7/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Illumio scored a 23 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Illumio would recommend the brand to a friend. ENPS measures how likely Illumio employees would recommend working at Illumio to a friend.
Net Promoter Score
23
NPS Score
| 54% | Promoters |
|---|---|
| 15% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 54% | Promoters |
|---|---|
| 23% | Passive |
| 23% | Detractors |
