83
NPS
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Brand Page
Image Relay
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About Image Relay's Brand
Brand at a Glance
4.6/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
Image Relay NPS
Image Relay's Net Promoter Score (NPS) is a 83 with 86% Promoters, 11% Passives, and 3% Detractors. Net Promoter Score tracks whether Image Relay's customers would recommend using the product based on a scale of -100 to 100.
Image Relay Overall NPS
| 86% | Promoters |
|---|---|
| 11% | Passives |
| 3% | Detractors |
Image Relay NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 83 | Aug 2020 | 83 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Image Relay NPS by Usage
Image Relay's NPS was rated 86 points by customers who have used Image Relay's products/services for 2 to 5 Years, and by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 86 | 2 to 5 Years | 86 |
5 to 10 Years 86 | 5 to 10 Years | 86 |
Image Relay Product Quality
4.6/5
Image Relay has an overall Product Quality score of 4.6 out of 5 stars rated by its users and customers.
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Image Relay Product Information
Image Relay serves markets in the United States, Asia, China, Europe, Middle-East and Africa, Australia, Canada, India, United Kingdom, and Latin America. Image Relay supports Web devices and offers products for small, medium, and large sized businesses.
Image Relay’s product quality score is a 4.6 out of 5 as rated by its users and customers.
- Website
- http://www.imagerelay.com
- Company Size
- 1-10 Employees
Industry
Tech
Languages Supported
English
Product Type
Digital Asset Management Software
Brand Management Software
Image Relay Pricing
Image Relay ROI & Value For Money
4.5/5
Image Relay has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Image Relay Pricing Plans
Image Relay has a pricing structure that accommodates small, medium, and large businesses. Starting from $149/month, Image Relay uses a subscription model.
Who Uses Image Relay?
Small Businesses
Medium Businesses
Large Enterprises
Image Relay Customer Service
5/5
Image Relay has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Image Relay's Customer Service
Address
One Lawson Lane, Burlington, VT 05401
Website
http://www.imagerelay.com
