-100
NPS
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Imagine Communications
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About Imagine Communications' Brand
Imagine Communications delivers innovative, end-to-end media software and networking solutions to over 3,000 customers in more than 185 countries.
Brand at a Glance
55%
Customer Loyalty
2.2/5
Product Quality
2.2/5
Pricing
1.5/5
Customer Service
Imagine Communications NPS
Imagine Communications's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Imagine Communications's customers would recommend using the product based on a scale of -100 to 100.
Imagine Communications Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Imagine Communications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Jul 2024 -100 | Jul 2024 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Imagine Communications Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Imagine Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Imagine Communications Product Quality
2.2/5
Imagine Communications has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Imagine Communications' overall Product Quality score rated by its users and customers.
Imagine Communications Product Information
Imagine Communications’s product quality score is a 2.2 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Business Services
Consumer Services
Content
Imagine Communications Pricing
Imagine Communications ROI & Value For Money
2.2/5
Imagine Communications has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Imagine Communications' overall ROI score rated by its users and customers.
Imagine Communications Customer Satisfaction (CSAT)
Imagine Communications Customer Satisfaction (CSAT) Score
50 / 100
Imagine Communications has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Imagine Communications Customer Service
1.5/5
Imagine Communications has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Imagine Communications's Customer Service
Address
3001 Dallas Parkway, STE 300, Frisco, TX 75034
Website
http://www.imaginecommunications.com
Phone Number
7708732674
Imagine Communications as an Employer
4.2/5
Imagine Communications has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Imagine Communications scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Imagine Communications would recommend the brand to a friend. ENPS measures how likely Imagine Communications employees would recommend working at Imagine Communications to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
