62
NPS
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Imagine Learning
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About Imagine Learning's Brand
Imagine Learning harnesses the power of technology to provide focused language and literacy instruction for 21st century learners.
Brand at a Glance
89%
Customer Loyalty
4/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
Imagine Learning NPS
Imagine Learning's Net Promoter Score (NPS) is a 62 with 73% Promoters, 16% Passives, and 11% Detractors. Net Promoter Score tracks whether Imagine Learning's customers would recommend using the product based on a scale of -100 to 100.
Imagine Learning Overall NPS
| 73% | Promoters |
|---|---|
| 16% | Passives |
| 11% | Detractors |
Imagine Learning NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 43 | Aug 2022 | 43 |
Nov 2022 38 | Nov 2022 | 38 |
Feb 2023 50 | Feb 2023 | 50 |
Mar 2023 54 | Mar 2023 | 54 |
May 2023 58 | May 2023 | 58 |
Jun 2023 62 | Jun 2023 | 62 |
Sep 2023 64 | Sep 2023 | 64 |
Oct 2023 67 | Oct 2023 | 67 |
Aug 2024 69 | Aug 2024 | 69 |
Sep 2024 70 | Sep 2024 | 70 |
Jan 2025 71 | Jan 2025 | 71 |
May 2025 62 | May 2025 | 62 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Imagine Learning NPS by Gender
Imagine Learning's NPS was rated 100 by Female customers on Comparably.
Female
100
Imagine Learning's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Male
N/A
Imagine Learning's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Imagine Learning Customer Reviews
Out of the 2 Imagine Learning customer reviews 2 were positive and 0 were constructive. Imagine Learning customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Imagine Learning Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Imagine Learning users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Imagine Learning Customer Loyalty Score by Gender
Imagine Learning's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Imagine Learning.
Female
100%
Yes
Male
N/A
Yes
Imagine Learning Customer Loyalty Score by Industry
Imagine Learning's Customer Loyalty score was rated 100% by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Imagine Learning Product Quality
4/5
Imagine Learning has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Imagine Learning's overall Product Quality score rated by its users and customers.
Imagine Learning Product Information
Imagine Learning’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Imagine Learning's product the highest.
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Consumer Services
Education
Quick Insights into Imagine Learning Product Quality
Imagine Learning's Product Quality score was rated highest by customers from the Education industry.
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Ranked Imagine Learning Product Quality the Highest
Imagine Learning Product Quality Score by Gender
Imagine Learning's Product Quality score was rated 4.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Imagine Learning.
Female
4.6/5
Male
N/A
Imagine Learning Product Quality Score by Industry
Imagine Learning's Product Quality score was rated 4.6 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Imagine Learning Pricing
Imagine Learning ROI & Value For Money
4.2/5
Imagine Learning has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Imagine Learning Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry.
Quick Insights into Imagine Learning ROI
Imagine Learning's ROI score was rated highest by customers from the Education industry.
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Ranked Imagine Learning ROI the Highest
Imagine Learning ROI Score by Gender
Imagine Learning's ROI score was rated 4.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Imagine Learning.
Female
4.8/5
Male
N/A
Imagine Learning ROI Score by Industry
Imagine Learning's ROI score was rated 4.8 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Imagine Learning Customer Satisfaction (CSAT)
Imagine Learning Customer Satisfaction (CSAT) Score
93 / 100
Imagine Learning has an overall Customer Satisfaction score of 93 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Imagine Learning Customer Satisfaction
Imagine Learning's Customer Satisfaction score was rated highest by customers from the Education industry.
Sign Up to unlock insights into how customers have ranked Imagine Learning's Customer Satisfaction.
Ranked Imagine Learning Customer Satisfaction the Highest
Imagine Learning Customer Satisfaction Score by Gender
Imagine Learning's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Imagine Learning.
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Imagine Learning Customer Satisfaction Score by Industry
Imagine Learning's Customer Satisfaction score was rated 100 points by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Imagine Learning Customer Service
4.2/5
Imagine Learning has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Imagine Learning's Customer Service
Address
191 River Park Drive, Provo, UT 84604
Website
http://www.imaginelearning.com
Phone Number
866.377.5071
Quick Insights into Imagine Learning Customer Service
Imagine Learning's Customer Service score was rated highest by customers from the Education industry.
Sign Up to unlock insights into how customers have ranked Imagine Learning's Customer Service score.
Ranked Imagine Learning Customer Service the Highest
Imagine Learning Customer Service Score by Gender
Imagine Learning's Customer Service score was rated 4.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Imagine Learning.
Female
4.8/5
Male
N/A
Imagine Learning Customer Service Score by Industry
Imagine Learning's Customer Service score was rated 4.8 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Imagine Learning as an Employer
2.9/5
Imagine Learning has a 2.9/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Imagine Learning scored a 62 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of Imagine Learning would recommend the brand to a friend. ENPS measures how likely Imagine Learning employees would recommend working at Imagine Learning to a friend.
Net Promoter Score
62
NPS Score
| 73% | Promoters |
|---|---|
| 16% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 28% | Promoters |
|---|---|
| 25% | Passive |
| 47% | Detractors |
