-100
NPS
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Imagine Print Solutions
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About Imagine Print Solutions' Brand
A Minneapolis-based provider of printed in-store marketing solutions
Brand at a Glance
55%
Customer Loyalty
2.4/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Imagine Print Solutions NPS
Imagine Print Solutions's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Imagine Print Solutions's customers would recommend using the product based on a scale of -100 to 100.
Imagine Print Solutions Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Imagine Print Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 -100 | Oct 2021 | -100 |
Dec 2021 -100 | Dec 2021 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Imagine Print Solutions Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Imagine Print Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Imagine Print Solutions Product Quality
2.4/5
Imagine Print Solutions has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Imagine Print Solutions' overall Product Quality score rated by its users and customers.
Imagine Print Solutions Product Information
Imagine Print Solutions’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- http://www.imagineps.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AdTech
Business Services
Media
Sports & Entertainment
Imagine Print Solutions Pricing
Imagine Print Solutions ROI & Value For Money
1.5/5
Imagine Print Solutions has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Imagine Print Solutions' overall ROI score rated by its users and customers.
Imagine Print Solutions Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Imagine Print Solutions Customer Service
1.5/5
Imagine Print Solutions has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Imagine Print Solutions' overall Customer Service score rated by its users and customers.
About Imagine Print Solutions's Customer Service
Address
1000 Valley Park Drive, Minneapolis, MN
Website
http://www.imagineps.com/
Phone Number
(952) 903-4455
Imagine Print Solutions as an Employer
2.2/5
Imagine Print Solutions has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Imagine Print Solutions scored a -100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Imagine Print Solutions would recommend the brand to a friend. ENPS measures how likely Imagine Print Solutions employees would recommend working at Imagine Print Solutions to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
