34
NPS
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Brand Page
Imagine Software
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About Imagine Software's Brand
A new software solution has hit the market providing free news headlines on your TV for no additional monthly costs.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
Imagine Software NPS
Imagine Software's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Imagine Software's customers would recommend using the product based on a scale of -100 to 100.
Imagine Software Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Imagine Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Jun 2021 100 | Jun 2021 | 100 |
Oct 2021 33 | Oct 2021 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Imagine Software Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Imagine Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Imagine Software Product Quality
3.5/5
Imagine Software has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Imagine Software Product Information
Imagine Software’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Business Services
Content
Media
Sports & Entertainment
Imagine Software Pricing
Imagine Software ROI & Value For Money
3.4/5
Imagine Software has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Imagine Software Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Imagine Software Customer Service
3.6/5
Imagine Software has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Imagine Software's Customer Service
Address
22 Cortlandt St., 32nd floor, New York City, NY 10007
Website
http://www.imaginesoftware.com/
Phone Number
1 212 / 317-7600
Imagine Software as an Employer
2.6/5
Imagine Software has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Imagine Software scored a 34 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Imagine Software would recommend the brand to a friend. ENPS measures how likely Imagine Software employees would recommend working at Imagine Software to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
