100
NPS
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Imagine Software, Inc
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About Imagine Software, Inc's Brand
Imagine offers the power of a real-time, institutional-grade portfolio and risk management software.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
Imagine Software, Inc NPS
Imagine Software, Inc's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Imagine Software, Inc's customers would recommend using the product based on a scale of -100 to 100.
Imagine Software, Inc Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Imagine Software, Inc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 100 | Dec 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Imagine Software, Inc Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Imagine Software, Inc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Imagine Software, Inc Product Quality
4/5
Imagine Software, Inc has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Imagine Software, Inc's overall Product Quality score rated by its users and customers.
Imagine Software, Inc Product Information
Imagine Software, Inc’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://derivatives.com
- Company Size
- 51-200 Employees
Imagine Software, Inc Pricing
Imagine Software, Inc ROI & Value For Money
4/5
Imagine Software, Inc has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Imagine Software, Inc's overall ROI score rated by its users and customers.
Imagine Software, Inc Customer Satisfaction (CSAT)
Imagine Software, Inc Customer Satisfaction (CSAT) Score
100 / 100
Imagine Software, Inc has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Imagine Software, Inc Customer Service
4.5/5
Imagine Software, Inc has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Imagine Software, Inc's overall Customer Service score rated by its users and customers.
About Imagine Software, Inc's Customer Service
Address
22 Cortlandt St., 32nd floor, 10007
Website
http://derivatives.com
Imagine Software, Inc as an Employer
4.7/5
Imagine Software, Inc has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Imagine Software, Inc scored a 100 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Imagine Software, Inc would recommend the brand to a friend. ENPS measures how likely Imagine Software, Inc employees would recommend working at Imagine Software, Inc to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
