50
NPS
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IMC Companies
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About IMC Companies' Brand
IMC Companies is a national network of intermodal logistics businesses.
Brand at a Glance
73%
Customer Loyalty
3.3/5
Product Quality
4.2/5
Pricing
4.2/5
Customer Service
IMC Companies NPS
IMC Companies's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether IMC Companies's customers would recommend using the product based on a scale of -100 to 100.
IMC Companies Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
IMC Companies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
Nov 2023 0 | Nov 2023 | 0 |
Mar 2024 33 | Mar 2024 | 33 |
Sep 2024 50 | Sep 2024 | 50 |
Oct 2024 60 | Oct 2024 | 60 |
Mar 2025 33 | Mar 2025 | 33 |
Jun 2025 43 | Jun 2025 | 43 |
Oct 2025 50 | Oct 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IMC Companies Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of IMC Companies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IMC Companies Product Quality
3.3/5
IMC Companies has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock IMC Companies' overall Product Quality score rated by its users and customers.
IMC Companies Product Information
IMC Companies’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.imccompanies.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Travel
IMC Companies Pricing
IMC Companies ROI & Value For Money
4.2/5
IMC Companies has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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IMC Companies Customer Satisfaction (CSAT)
IMC Companies Customer Satisfaction (CSAT) Score
50 / 100
IMC Companies has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
IMC Companies Customer Service
4.2/5
IMC Companies has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About IMC Companies's Customer Service
Address
3150 Lenox Park Boulevard, Suite 312, Memphis, TN 38115
Website
http://www.imccompanies.com/
Phone Number
901-312-2244
IMC Companies as an Employer
2.9/5
IMC Companies has a 2.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
IMC Companies scored a 50 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of IMC Companies would recommend the brand to a friend. ENPS measures how likely IMC Companies employees would recommend working at IMC Companies to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 26% | Promoters |
|---|---|
| 16% | Passive |
| 58% | Detractors |
