9
NPS
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IMCD
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About IMCD's Brand
IMCD is a leading company in sales, marketing and distribution of speciality chemicals and food ingredients.
Brand at a Glance
82%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.9/5
Customer Service
IMCD NPS
IMCD's Net Promoter Score (NPS) is a 9 with 38% Promoters, 33% Passives, and 29% Detractors. Net Promoter Score tracks whether IMCD's customers would recommend using the product based on a scale of -100 to 100.
IMCD Overall NPS
| 38% | Promoters |
|---|---|
| 33% | Passives |
| 29% | Detractors |
IMCD NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 0 | Oct 2022 | 0 |
Mar 2023 -10 | Mar 2023 | -10 |
Apr 2023 -9 | Apr 2023 | -9 |
May 2023 -8 | May 2023 | -8 |
Oct 2023 -1 | Oct 2023 | -1 |
Dec 2023 6 | Dec 2023 | 6 |
Mar 2024 14 | Mar 2024 | 14 |
Nov 2024 12 | Nov 2024 | 12 |
Dec 2024 5 | Dec 2024 | 5 |
Feb 2025 9 | Feb 2025 | 9 |
May 2025 5 | May 2025 | 5 |
Nov 2025 10 | Nov 2025 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IMCD Customer Reviews
Out of the 2 IMCD customer reviews 2 were positive and 0 were constructive. IMCD customer reviews reflect that all customers have a favorable experience using the products/services of the company.
IMCD Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of IMCD users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IMCD Product Quality
3.7/5
IMCD has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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IMCD Product Information
IMCD’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.imcdgroup.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
IMCD Pricing
IMCD ROI & Value For Money
3.6/5
IMCD has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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IMCD Customer Satisfaction (CSAT)
IMCD Customer Satisfaction (CSAT) Score
63 / 100
IMCD has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
25%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
12%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
IMCD Customer Service
3.9/5
IMCD has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About IMCD's Customer Service
Address
Wilhelminaplein 32, Rotterdam Junction, NY 3072 DE Netherlands
Website
http://www.imcdgroup.com/
Phone Number
31102908684
IMCD as an Employer
4.3/5
IMCD has a 4.3/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
IMCD scored a 9 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of IMCD would recommend the brand to a friend. ENPS measures how likely IMCD employees would recommend working at IMCD to a friend.
Net Promoter Score
9
NPS Score
| 38% | Promoters |
|---|---|
| 33% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
26
eNPS Score
| 49% | Promoters |
|---|---|
| 28% | Passive |
| 23% | Detractors |
