-11
NPS
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IMG Worldwide
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About IMG Worldwide's Brand
IMG Worldwide, Inc. is engaged in sports, entertainment, fashion, and media businesses in the United States and internationally. IMG
Brand at a Glance
65%
Customer Loyalty
3.3/5
Product Quality
3/5
Pricing
3.1/5
Customer Service
IMG Worldwide NPS
IMG Worldwide's Net Promoter Score (NPS) is a -11 with 41% Promoters, 7% Passives, and 52% Detractors. Net Promoter Score tracks whether IMG Worldwide's customers would recommend using the product based on a scale of -100 to 100.
IMG Worldwide Overall NPS
| 41% | Promoters |
|---|---|
| 7% | Passives |
| 52% | Detractors |
IMG Worldwide NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 17 | Apr 2023 | 17 |
May 2023 8 | May 2023 | 8 |
Jul 2023 6 | Jul 2023 | 6 |
Sep 2023 -1 | Sep 2023 | -1 |
Oct 2023 6 | Oct 2023 | 6 |
Nov 2023 0 | Nov 2023 | 0 |
Jan 2024 -6 | Jan 2024 | -6 |
May 2024 -10 | May 2024 | -10 |
Jun 2024 -5 | Jun 2024 | -5 |
Oct 2024 -4 | Oct 2024 | -4 |
Nov 2024 -8 | Nov 2024 | -8 |
Dec 2024 -12 | Dec 2024 | -12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
IMG Worldwide NPS by Gender
Male customers rated IMG Worldwide's NPS 166 points higher than Female customers.
Male
100
IMG Worldwide's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
-66
IMG Worldwide's NPS was rated -66 by Female customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
IMG Worldwide NPS by Ethnicity
IMG Worldwide's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Other 50 | Other | 50 |
IMG Worldwide NPS by Usage
IMG Worldwide's NPS was rated the highest by customers who have used IMG Worldwide's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -20 | Less than 1 Year | -20 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
IMG Worldwide Customer Reviews
Out of the 2 IMG Worldwide customer reviews 1 was positive and 1 was constructive. IMG Worldwide customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
IMG Worldwide Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of IMG Worldwide users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
IMG Worldwide Customer Loyalty Score by Gender
Male customers rated IMG Worldwide's Customer Loyalty score 45% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of IMG Worldwide.
Male
100%
Yes
Female
55%
Yes
IMG Worldwide Customer Loyalty Score by Ethnicity
IMG Worldwide's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of IMG Worldwide.
100
out of 100
Caucasian
78
out of 100
Other
IMG Worldwide Customer Loyalty Score by Usage
IMG Worldwide's Customer Loyalty score was rated the highest by customers who have used IMG Worldwide's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
IMG Worldwide Product Quality
3.3/5
IMG Worldwide has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock IMG Worldwide's overall Product Quality score rated by its users and customers.
IMG Worldwide Product Information
IMG Worldwide’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://img.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Content
Media
Sports & Entertainment
Quick Insights into IMG Worldwide Product Quality
IMG Worldwide's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked IMG Worldwide's Product Quality.
Ranked IMG Worldwide Product Quality the Highest
Ranked IMG Worldwide Product Quality the Lowest
IMG Worldwide Product Quality Score by Gender
Male customers rated IMG Worldwide's Product Quality score 1.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of IMG Worldwide.
Male
5/5
Female
3.3/5
IMG Worldwide Product Quality Score by Ethnicity
IMG Worldwide's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of IMG Worldwide.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Other 3.9 | Other | 3.9 |
IMG Worldwide Product Quality Score by Usage
IMG Worldwide's Product Quality score was rated the highest by customers who have used IMG Worldwide's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
IMG Worldwide Pricing
IMG Worldwide ROI & Value For Money
3/5
IMG Worldwide has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into IMG Worldwide ROI
IMG Worldwide's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked IMG Worldwide ROI the Highest
Ranked IMG Worldwide ROI the Lowest
IMG Worldwide ROI Score by Gender
Male customers rated IMG Worldwide's ROI score 2.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of IMG Worldwide.
Male
4.8/5
Female
2.4/5
IMG Worldwide ROI Score by Ethnicity
IMG Worldwide's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of IMG Worldwide.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Other 3.6 | Other | 3.6 |
IMG Worldwide ROI Score by Usage
IMG Worldwide's ROI score was rated 3.5 stars by customers who have used IMG Worldwide's products/services for 5 to 10 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
IMG Worldwide Customer Satisfaction (CSAT)
IMG Worldwide Customer Satisfaction (CSAT) Score
52 / 100
IMG Worldwide has an overall Customer Satisfaction score of 52 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
48%
Satisfied
4%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
30%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into IMG Worldwide Customer Satisfaction
IMG Worldwide's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked IMG Worldwide's Customer Satisfaction.
Ranked IMG Worldwide Customer Satisfaction the Highest
Ranked IMG Worldwide Customer Satisfaction the Lowest
IMG Worldwide Customer Satisfaction Score by Gender
Male customers rated IMG Worldwide's Customer Satisfaction score 30 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of IMG Worldwide.
80 / 100
MaleVery Satisfied | 80% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
50 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 17% | |
Very Dissatisfied | 17% |
IMG Worldwide Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
IMG Worldwide's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of IMG Worldwide.
67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Other
IMG Worldwide's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of IMG Worldwide.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
IMG Worldwide Customer Satisfaction Score by Usage
IMG Worldwide's Customer Satisfaction score was rated the highest by customers who have used IMG Worldwide's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
IMG Worldwide Customer Service
3.1/5
IMG Worldwide has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About IMG Worldwide's Customer Service
Address
200 5th Avenue, 7th Floor, New York City, NY
Website
http://img.com
Phone Number
1(212) 489-8300
Quick Insights into IMG Worldwide Customer Service
IMG Worldwide's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked IMG Worldwide's Customer Service score.
Ranked IMG Worldwide Customer Service the Highest
Ranked IMG Worldwide Customer Service the Lowest
IMG Worldwide Customer Service Score by Gender
Male customers rated IMG Worldwide's Customer Service score 2.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of IMG Worldwide.
Male
5/5
Female
2.4/5
IMG Worldwide Customer Service Score by Ethnicity
IMG Worldwide's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of IMG Worldwide.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Other 3.9 | Other | 3.9 |
IMG Worldwide Customer Service Score by Usage
IMG Worldwide's Customer Service score was rated 3.5 stars by customers who have used IMG Worldwide's products/services for 5 to 10 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
IMG Worldwide as an Employer
4.2/5
IMG Worldwide has a 4.2/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
IMG Worldwide scored a -11 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of IMG Worldwide would recommend the brand to a friend. ENPS measures how likely IMG Worldwide employees would recommend working at IMG Worldwide to a friend.
Net Promoter Score
-11
NPS Score
| 41% | Promoters |
|---|---|
| 7% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 46% | Promoters |
|---|---|
| 16% | Passive |
| 38% | Detractors |
