-34
NPS
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Brand Page
Imgur
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About Imgur's Brand
Imgur is the best place to share and enjoy the most awesome images on the Internet.
Brand at a Glance
66%
Customer Loyalty
2.7/5
Product Quality
2.4/5
Pricing
2.3/5
Customer Service
Imgur NPS
Imgur's Net Promoter Score (NPS) is a -34 with 29% Promoters, 8% Passives, and 63% Detractors. Net Promoter Score tracks whether Imgur's customers would recommend using the product based on a scale of -100 to 100.
Imgur Overall NPS
| 29% | Promoters |
|---|---|
| 8% | Passives |
| 63% | Detractors |
Imgur NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -19 | Jan 2023 | -19 |
Feb 2023 -15 | Feb 2023 | -15 |
Mar 2023 -17 | Mar 2023 | -17 |
Apr 2023 -20 | Apr 2023 | -20 |
May 2023 -22 | May 2023 | -22 |
Aug 2023 -21 | Aug 2023 | -21 |
Nov 2023 -25 | Nov 2023 | -25 |
Dec 2023 -27 | Dec 2023 | -27 |
Oct 2024 -30 | Oct 2024 | -30 |
Dec 2024 -32 | Dec 2024 | -32 |
Apr 2025 -32 | Apr 2025 | -32 |
Dec 2025 -34 | Dec 2025 | -34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Imgur NPS by Gender
Imgur's NPS was rated -46 by Male customers on Comparably.
Male
-46
Imgur's NPS was rated -46 by Male customers on Comparably.
27%
Promoters
0%
Passives
73%
Detractors
Female
N/A
Imgur's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Imgur NPS by Ethnicity
Imgur's NPS was rated -40 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -40 | Caucasian | -40 |
Imgur NPS by Age
Imgur's NPS was rated -60 points by customers ages 31-35 on Comparably.
Imgur NPS by Usage
Imgur's NPS was rated the highest by customers who have used Imgur's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -80 | 2 to 5 Years | -80 |
5 to 10 Years -14 | 5 to 10 Years | -14 |
Imgur Customer Reviews
Out of the 2 Imgur customer reviews 0 were positive and 2 were constructive. Imgur customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Imgur Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Imgur users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Imgur Customer Loyalty Score by Gender
Imgur's Customer Loyalty score was rated 64 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Imgur.
Male
64%
Yes
Female
N/A
Yes
Imgur Customer Loyalty Score by Ethnicity
Imgur's Customer Loyalty score was rated 73% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Imgur.
73
out of 100
Caucasian
Imgur Customer Loyalty Score by Age
Imgur's Customer Loyalty score was rated 64% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Imgur.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 64% | 31-35 | 64% |
Imgur Customer Loyalty Score by Usage
Imgur's Customer Loyalty score was rated the highest by customers who have used Imgur's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Imgur Customer Loyalty Score by Industry
Imgur's Customer Loyalty score was rated 55% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Imgur Product Quality
2.7/5
Imgur has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Imgur Product Information
Imgur’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Imgur's product the highest.
- Website
- http://www.imgur.com
- Company Size
- 51-200 Employees
Industry
Tech
Media
SaaS
Social
Sports & Entertainment
Quick Insights into Imgur Product Quality
Imgur's Product Quality score was rated highest by customers who have used Imgur's products/services for 5 to 10 Years, and rated lowest by customers who have used Imgur's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Imgur's Product Quality.
Ranked Imgur Product Quality the Highest
Ranked Imgur Product Quality the Lowest
Imgur Product Quality Score by Gender
Imgur's Product Quality score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Imgur.
Male
2.5/5
Female
N/A
Imgur Product Quality Score by Ethnicity
Imgur's Product Quality score was rated 2.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Imgur.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Imgur Product Quality Score by Age
Imgur's Product Quality score was rated 1.8 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Imgur.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.8 | 31-35 | 1.8 |
Imgur Product Quality Score by Usage
Imgur's Product Quality score was rated the highest by customers who have used Imgur's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Imgur Product Quality Score by Industry
Imgur's Product Quality score was rated 2.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Imgur Pricing
Imgur ROI & Value For Money
2.4/5
Imgur has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Imgur's overall ROI score rated by its users and customers.
Imgur Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Imgur ROI
Imgur's ROI score was rated highest by customers who have used Imgur's products/services for 2 to 5 Years, and rated lowest by customers who have used Imgur's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Imgur's ROI score.
Ranked Imgur ROI the Highest
Ranked Imgur ROI the Lowest
Imgur ROI Score by Gender
Imgur's ROI score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Imgur.
Male
2.3/5
Female
N/A
Imgur ROI Score by Ethnicity
Imgur's ROI score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Imgur.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Imgur ROI Score by Age
Imgur's ROI score was rated 2.3 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Imgur.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.3 | 31-35 | 2.3 |
Imgur ROI Score by Usage
Imgur's ROI score was rated the highest by customers who have used Imgur's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Imgur ROI Score by Industry
Imgur's ROI score was rated 2 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Imgur Customer Satisfaction (CSAT)
Imgur Customer Satisfaction (CSAT) Score
42 / 100
Imgur has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
18%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
24%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Imgur Customer Satisfaction
Imgur's Customer Satisfaction score was rated highest by customers who have used Imgur's products/services for 5 to 10 Years, and rated lowest by customers who have used Imgur's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Imgur's Customer Satisfaction.
Ranked Imgur Customer Satisfaction the Highest
Ranked Imgur Customer Satisfaction the Lowest
Imgur Customer Satisfaction Score by Gender
Imgur's Customer Satisfaction score was rated 39 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Imgur.
39 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 27% | |
Very Dissatisfied | 27% |
Imgur Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Imgur's Customer Satisfaction (CSAT) score was rated 30% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Imgur.
30 / 100
Very Satisfied
30%
Satisfied
0%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
40%
Very Dissatisfied
20%
Imgur Customer Satisfaction Score by Usage
Imgur's Customer Satisfaction score was rated the highest by customers who have used Imgur's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Imgur Customer Satisfaction Score by Industry
Imgur's Customer Satisfaction score was rated 34 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Imgur Customer Satisfaction Score by Industry",
"text": "Imgur's Customer Satisfaction score was rated 34 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "Imgur's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 34
}
]
}Imgur Customer Service
2.3/5
Imgur has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Imgur's overall Customer Service score rated by its users and customers.
About Imgur's Customer Service
Address
415 Jackson Street, San Francisco, CA 94111
Website
http://www.imgur.com
Quick Insights into Imgur Customer Service
Imgur's Customer Service score was rated highest by customers who have used Imgur's products/services for 5 to 10 Years, and rated lowest by customers who have used Imgur's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Imgur's Customer Service score.
Ranked Imgur Customer Service the Highest
Ranked Imgur Customer Service the Lowest
Imgur Customer Service Score by Gender
Imgur's Customer Service score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Imgur.
Male
2.1/5
Female
N/A
Imgur Customer Service Score by Ethnicity
Imgur's Customer Service score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Imgur.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Imgur Customer Service Score by Age
Imgur's Customer Service score was rated 1.8 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Imgur.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.8 | 31-35 | 1.8 |
Imgur Customer Service Score by Usage
Imgur's Customer Service score was rated the highest by customers who have used Imgur's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Imgur Customer Service Score by Industry
Imgur's Customer Service score was rated 2.1 stars by Tech industry customers.
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Imgur as an Employer
3.4/5
Imgur has a 3.4/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Imgur scored a -34 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Imgur would recommend the brand to a friend. ENPS measures how likely Imgur employees would recommend working at Imgur to a friend.
Net Promoter Score
-34
NPS Score
| 29% | Promoters |
|---|---|
| 8% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 46% | Promoters |
|---|---|
| 8% | Passive |
| 46% | Detractors |
