25
NPS
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Brand Page
ImmunoGen
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About ImmunoGen's Brand
ImmunoGen engages in the research and development of antibody-based anticancer therapeutics using its targeted antibody payload technology.
Brand at a Glance
10%
Customer Loyalty
3.2/5
Product Quality
3.7/5
Pricing
2.5/5
Customer Service
ImmunoGen NPS
ImmunoGen's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether ImmunoGen's customers would recommend using the product based on a scale of -100 to 100.
ImmunoGen Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
ImmunoGen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 0 | Feb 2022 | 0 |
Sep 2023 50 | Sep 2023 | 50 |
Oct 2023 0 | Oct 2023 | 0 |
Sep 2024 25 | Sep 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ImmunoGen Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of ImmunoGen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ImmunoGen Product Quality
3.2/5
ImmunoGen has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock ImmunoGen's overall Product Quality score rated by its users and customers.
ImmunoGen Product Information
ImmunoGen’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.immunogen.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
ImmunoGen Pricing
ImmunoGen ROI & Value For Money
3.7/5
ImmunoGen has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock ImmunoGen's overall ROI score rated by its users and customers.
ImmunoGen Customer Satisfaction (CSAT)
ImmunoGen Customer Satisfaction (CSAT) Score
100 / 100
ImmunoGen has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ImmunoGen Customer Service
2.5/5
ImmunoGen has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ImmunoGen's overall Customer Service score rated by its users and customers.
About ImmunoGen's Customer Service
Address
830 Winter Street, Waltham, MA
Website
http://www.immunogen.com
Phone Number
781-895-0600
ImmunoGen as an Employer
4.5/5
ImmunoGen has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ImmunoGen scored a 25 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of ImmunoGen would recommend the brand to a friend. ENPS measures how likely ImmunoGen employees would recommend working at ImmunoGen to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
