100
NPS
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Brand Page
Immuta
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About Immuta's Brand
Immuta enables organizations to unlock value from their cloud data by protecting it and providing secure access. The Immuta Data Security Platform provides sensitive data discovery, security and access control, data activity monitoring, and has deep integrations with the leading cloud data platforms. Immuta is now trusted by Fortune 500 companies and government agencies around the world to secure their data. Founded in 2015, Immuta is headquartered in Boston, MA.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Immuta NPS
Immuta's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Immuta's customers would recommend using the product based on a scale of -100 to 100.
Immuta Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Immuta NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 100 | Feb 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Immuta Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Immuta users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Immuta Product Quality
5/5
Immuta has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Immuta's overall Product Quality score rated by its users and customers.
Immuta Product Information
Immuta’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.immuta.com
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
Analytics
SaaS
Immuta Pricing
Immuta ROI & Value For Money
4.5/5
Immuta has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Immuta's overall ROI score rated by its users and customers.
Immuta Customer Satisfaction (CSAT)
Immuta Customer Satisfaction (CSAT) Score
100 / 100
Immuta has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Immuta Customer Service
4.5/5
Immuta has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Immuta's overall Customer Service score rated by its users and customers.
About Immuta's Customer Service
Address
25 Thomson Pl, Boston, MA 02210
Website
http://www.immuta.com
Phone Number
8006550982
Immuta as an Employer
4.6/5
Immuta has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Immuta scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Immuta would recommend the brand to a friend. ENPS measures how likely Immuta employees would recommend working at Immuta to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
