50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
imo messenger
Marketing or Exec? Claim Your Free Account
About imo messenger's Brand
imo Messenger operates as an Instant Messaging network platform that allows users to chat on group and share photos.
Brand at a Glance
83%
Customer Loyalty
3/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
imo messenger NPS
imo messenger's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether imo messenger's customers would recommend using the product based on a scale of -100 to 100.
imo messenger Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
imo messenger NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Sep 2022 0 | Sep 2022 | 0 |
Jan 2024 33 | Jan 2024 | 33 |
Nov 2024 50 | Nov 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
imo messenger Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of imo messenger users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
imo messenger Product Quality
3/5
imo messenger has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock imo messenger's overall Product Quality score rated by its users and customers.
imo messenger Product Information
imo messenger’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- https://imo.im/
- Company Size
- 11-50 Employees
Industry
Tech
SaaS
imo messenger Pricing
imo messenger ROI & Value For Money
4.1/5
imo messenger has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock imo messenger's overall ROI score rated by its users and customers.
imo messenger Customer Satisfaction (CSAT)
imo messenger Customer Satisfaction (CSAT) Score
50 / 100
imo messenger has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
imo messenger Customer Service
4.1/5
imo messenger has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock imo messenger's overall Customer Service score rated by its users and customers.
About imo messenger's Customer Service
Address
Palo Alto, CA
Website
https://imo.im/
